Patient Access Associate Specialist

Ensemble Health Partners • Fairfield, OH

23d • Onsite

About The Position

Ensemble is hiring an entry-level Patient Access Associate Specialist for an onsite role at Mercy - Fairfield Hospital in Fairfield, Ohio. The position performs admitting and patient-access functions for hospital patients while following organizational policies, regulatory requirements, and the organization’s mission and goals. The work involves moving room to room and pushing a 10-pound mobile computer station throughout the shift. The schedule is full-time, 6:30 a.m. to 4 p.m., with weekend and holiday rotation required. Pay is $17.00–$18.15 per hour, based on experience.

The specialist supports patient registration and pre-registration, insurance verification, medical-necessity and compliance checks, patient instructions, physician-order processing, point-of-service collections, and accurate account documentation. The role also includes explaining and distributing required forms, obtaining signatures, handling patient and inter-office calls, conducting account audits, and providing customer service to patients, colleagues, and clients.

Ensemble describes its purpose as customer obsession, embracing new ideas, and striving for excellence. The company offers a comprehensive benefits package, professional development and certification opportunities, tuition reimbursement, and incentive programs.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• Must be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.
• CRCR certification required within 6 months of hire; company-paid.
• Must reside and be authorized to work in the United States.

Responsibilities

• Perform admitting duties for patients receiving hospital services while meeting organizational policies, goals, and regulatory requirements.
• Assign accurate medical record numbers (MRNs), complete medical-necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool.
• Provide customer service and compassion in patient, client, and colleague interactions, with service measured in part by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, as applicable.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts, including accounts associated with other employees, departments, and facilities.
• Audit accounts, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts, including making inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities, collect point-of-service payments and past-due balances, and discuss payment-plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names.
• Explain and distribute patient education and required documents, including Medicare and Tricare Important Message forms, Observation forms, MOON forms, consent forms, and forms implemented for future services.
• Review insurance eligibility responses, select applicable insurance plan codes, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.
• Walk from room to room and push a 10-pound mobile computer station throughout the shift.

Benefits

• Bonus incentives and quarterly and annual incentive programs.
• Company-paid CRCR certification.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED