Patient Access Associate Specialist

Ensemble Health Partners • Nashua, NH

19d • Onsite

About The Position

The Patient Access Associate Specialist manages patient registration and access processes at an on-site healthcare facility, supporting a seamless patient experience and accurate revenue-cycle operations. The role supports data integrity and regulatory compliance and can influence registration accuracy, point-of-service collections, and first-pass claim rates. It serves as a first point of contact for patients and supports clinical and financial operations through accurate data entry, auditing, communication, and customer service.

The position is based on-site at Covenant - St Joseph Hospital in Nashua, New Hampshire. It is described as an entry-level career opportunity and pays $17.00–$18.15 per hour based on experience. The required CRCR certification must be completed within six months of hire; the company pays for it.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• Must be inquisitive and demonstrate openness to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.
• Obtain the CRCR certification within 6 months of hire; company paid.

Responsibilities

• Assign accurate medical record numbers (MRNs) and complete medical necessity and compliance checks.
• Provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, following policies and providing compassionate customer service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts, including accounts associated with other employees, departments, and facilities.
• Audit accounts, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including calling patients to obtain demographic, insurance, and other information and discussing financial liabilities, point-of-service collections, past-due balances, and payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and a witness’s name.
• Explain and distribute patient education documents, including Medicare and Tricare notices, observation forms, MOON forms, consent forms, and other forms implemented for future services.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible nonpayment for tests, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
• Quarterly and annual incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED