Patient Access Associate Specialist

Ensemble Health Partners • Stamford, CT

15h • Onsite

About The Position

This is an entry-level, onsite patient access role at the Stamford–Norwalk location in Norwalk, Connecticut. The Patient Access Associate Specialist performs admitting functions for patients receiving hospital services while following organizational policies, regulatory requirements, and the organization’s mission and goals. The role focuses on accurate patient registration, insurance and medical-necessity checks, patient instructions, and compassionate customer service. Compensation is $17.00–$18.65 per hour, based on experience.

The position also supports pre-registration, point-of-service collections, patient account audits, documentation, and insurance verification. It includes explaining and distributing consent and patient-education forms, screening Medicare medical necessity using ABN software, and helping maintain accurate accounts and clean claims. The role may involve operating the telephone switchboard and communicating with patients, guarantors, legal guardians, colleagues, and other departments.

Ensemble describes this as an entry-level career opportunity with bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement opportunities. The required CRCR certification is company-paid and must be obtained within six months of hire.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• CRCR certification required within 6 months of hire; certification is company-paid.
• Must be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.
• Must be able to work onsite in Norwalk, Connecticut.

Responsibilities

• Perform admitting duties for patients receiving hospital services while meeting organizational goals and regulatory requirements.
• Assign accurate medical record numbers (MRNs), complete medical-necessity and compliance checks, provide patient instructions, collect insurance information, and receive and process physician orders.
• Use an overlay tool and provide excellent customer service as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable, following policies and demonstrating compassion.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct account issues, including auditing accounts for other employees, departments, and facilities.
• Audit accounts, ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities, collect point-of-service payments and past-due balances, and provide payment-plan options.
• Explain general consent-for-treatment forms, obtain required signatures, and record the witness’s name.
• Explain and distribute patient-education documents and required forms, including Medicare and Tricare notices, observation forms, MOON forms, and consent forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment, and distribute ABNs when appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives.
• Company-paid CRCR certification.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement opportunities.
• Quarterly and annual incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED