Patient Access Associate Specialist

Ensemble Health Partners • Nashua, NH

21d • $17 - $18 • Onsite

About The Position

The Patient Access Associate Specialist manages patient registration and access processes at an on-site healthcare facility. The role supports a seamless patient experience, accurate data and regulatory compliance, and revenue-cycle outcomes including registration accuracy, point-of-service collections, and first-pass claim rates. It serves as an initial point of contact for patients and supports clinical and financial operations through accurate data entry, auditing, and communication.

The position is on-site at Covenant - St Joseph Hospital in Nashua, New Hampshire. It is described as an entry-level career opportunity and pays $17.00–$18.15 per hour based on experience. The role requires a high school diploma or GED and CRCR certification within six months of hire; the company pays for the certification. The posting also highlights bonus incentives, tuition reimbursement, comprehensive benefits, and career advancement.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• Earn CRCR certification within 6 months of hire; certification is company-paid.
• Be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.
• Ability to work on-site at Covenant - St Joseph Hospital in Nashua, New Hampshire.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while delivering customer service measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable, following policies and communicating with compassion.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts, including accounts associated with other employees, departments, and facilities; audit accounts, ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, using inbound and outbound calls as needed to obtain demographic, insurance, and other patient information; explain patient financial liabilities, collect point-of-service payments and past-due balances, and discuss payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names; explain and distribute patient education documents and applicable forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute ABNs and other designated forms and pamphlets as appropriate, documenting their distribution.

Benefits

• Bonus incentives.
• Paid certification.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development.
• Quarterly and annual incentive programs.
• Associate benefits designed to support physical, emotional, and financial health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED