Patient Access Associate Specialist

Ensemble Health Partners • Fairfield, OH

23d • Onsite

About The Position

This is an entry-level, onsite role at Mercy - Fairfield Hospital in Fairfield, Ohio. The Patient Access Associate Specialist performs admitting duties for patients receiving hospital services while following organizational policies, processes, mission, goals, and regulatory requirements. The role involves moving from room to room and pushing a 10-pound mobile computer station throughout the shift. The schedule is full-time, 10:30 a.m.–7:00 p.m., with a required weekend rotation. The stated pay range is $17.00–$18.15 per hour, based on experience.

The position supports patient access and revenue cycle processes, including registration, insurance and medical-necessity checks, patient instructions, physician orders, and point-of-service collections. It also includes patient communications and compassionate customer service, account auditing, pre-registration, documentation, and explaining and distributing patient forms and educational materials. The role uses an insurance verification system and ABN software to help support compliant billing and clean claims.

The employer describes bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement opportunities. CRCR certification is required within six months of hire and is company-paid.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• CRCR certification required within 6 months of hire; company-paid.
• Must be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.
• Able to walk from room to room and push a 10-pound mobile computer station throughout the shift.
• Must reside and be authorized to work in the United States.

Responsibilities

• Perform admitting duties for patients receiving hospital services while following organizational policies and regulatory requirements.
• Assign accurate medical record numbers (MRNs), complete medical-necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while delivering customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, as applicable, while following policies and providing compassionate customer service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and ensure correction of accounts, including accounts associated with other employees, departments, and facilities.
• Conduct account audits, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities, collect point-of-service payments and past-due balances, and discuss payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names.
• Explain and distribute patient education and other forms, including Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON forms, consent forms, and forms implemented for future services.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data into the system to support point-of-service collections and billing.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development opportunities.
• Quarterly and annual incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED