Patient Access Associate Specialist

Ensemble Health Partners • Memphis, TN

1d • $17 - $18 • Onsite

About The Position

Ensemble is seeking a Patient Access Associate Specialist to perform admitting and patient access duties for patients receiving hospital services at Methodist - Children's Le Bonheur in Memphis, Tennessee. This is an onsite, entry-level opportunity. The role works within organization-wide policies and processes, supporting the hospital’s mission and regulatory compliance while providing compassionate, high-quality service to patients, clients, and colleagues.

The position handles registration and pre-registration, patient and insurance information, physician orders, medical-necessity and compliance checks, patient instructions and forms, eligibility and benefit information, and point-of-service collections. It also includes telephone switchboard duties and auditing account records. The role pays $17.00–$18.15 per hour based on experience. The required CRCR certification must be obtained within six months of hire; the company pays for it.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• Obtain CRCR certification within 6 months of hire; company-paid.
• Must be able to work onsite at Methodist - Children's Le Bonheur in Memphis, Tennessee.
• Demonstrate curiosity and openness to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.

Responsibilities

• Perform admitting duties for patients receiving hospital services while following organizational policies, processes, mission, goals, and regulatory requirements.
• Assign accurate medical record numbers (MRNs), complete medical-necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable, following policies and providing compassionate customer service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct account issues; audit accounts and ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts, including making inbound and outbound calls to obtain demographic, insurance, and other patient information and explain financial liabilities.
• Collect point-of-service payments and past-due balances, including offering payment-plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names.
• Explain and distribute patient education documents and required forms, including Medicare and Tricare notices, observation and MOON forms, consent forms, and forms implemented for future services.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute ABNs when appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Company-paid CRCR certification.
• Tuition reimbursement.
• Career advancement and professional development opportunities.
• Quarterly and annual incentive programs.
• Paid certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED