Patient Access Associate Specialist

Ensemble Health Partners • Boardman, OH

19h • Onsite

About The Position

This entry-level, onsite role at Mercy - St Elizabeth Boardman Hospital in Boardman, Ohio performs admitting and patient access duties for patients receiving hospital services. The role supports the hospital’s mission, organizational policies, and regulatory compliance requirements while providing compassionate, high-quality customer service. Compensation is $17.00–$18.15 per hour, based on experience. The schedule is full-time, 2:30 p.m.–11:00 p.m., with weekend rotations and holidays.

Patient Access staff coordinate registration and admission processes, verify and enter patient and insurance information, support medical necessity and compliance checks, obtain required forms and signatures, and explain patient instructions and financial responsibilities. The role also includes switchboard operations, account auditing, pre-registration, and point-of-service collections. A Certified Revenue Cycle Representative (CRCR) certification is required within six months of hire and is company paid.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• Must be inquisitive and demonstrate openness to innovation, including AI, to explore better processes and improve patient and client experiences.
• CRCR certification required within 6 months of hire; company paid.
• Must be able to work onsite at Mercy - St Elizabeth Boardman Hospital in Boardman, Ohio.
• Must reside and be authorized to work in the United States.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, following policies and communicating compassionately.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct account issues, including accounts for other employees, departments, and facilities.
• Audit accounts, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities and collect point-of-service payments and past-due balances, including discussing payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names.
• Explain and distribute patient education documents and applicable forms, including Medicare and Tricare Important Messages, Observation Forms, MOON forms, and consent forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute ABNs when appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Company-paid CRCR certification.
• Tuition reimbursement.
• Professional development and career advancement opportunities.
• Quarterly and annual incentive programs.
• Bonus incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED