Patient Access Associate Specialist

Ensemble Health Partners • Kingsport, TN

23d • $17 - $18 • Onsite

About The Position

The Patient Access Associate Specialist supports a seamless patient experience by managing registration and access processes in healthcare facilities. The role helps maintain accurate patient data and regulatory compliance while supporting revenue-cycle measures such as registration accuracy, point-of-service collections, and first-pass claim rates. As an onsite first point of contact, the specialist supports clinical and financial operations through accurate data entry, auditing, and communication.

The position is onsite at Ballad – Holston Valley Medical Center in Kingsport, Tennessee. It is presented as an entry-level career opportunity and pays $17.00–$18.15 per hour, based on experience. The role requires at least one year of customer service experience and a high school diploma or GED. The CRCR certification must be obtained within six months of hire; it is company-paid.

The opportunity includes bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement. Ensemble describes its benefits package as supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs. The company also highlights professional development, quarterly and annual incentive programs, and a collaborative culture focused on growth and innovation.

Requirements

• At least one year of customer service experience.
• High school diploma or GED.
• Obtain CRCR certification within six months of hire; certification is company-paid.
• Demonstrate inquisitiveness and openness to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.
• Must be able to work onsite at Ballad – Holston Valley Medical Center in Kingsport, Tennessee.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while delivering customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Follow policies and provide compassionate customer service during patient interactions.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts, including accounts associated with other employees, departments, and facilities.
• Audit accounts, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities and collect point-of-service payments and past-due balances, including offering payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names.
• Explain and distribute patient education documents and required forms, including Medicare and Tricare Important Messages, Observation Forms, MOON forms, consent forms, and forms implemented for future services.
• Review insurance eligibility responses, select the appropriate insurance plan code, and enter benefit data to support point-of-service collections and billing.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients when tests may not be paid for by Medicare, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives, including quarterly and annual incentive programs.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED