Patient Access Associate Specialist

Ensemble Health Partners • Kingsport, TN

21d • $17 - $18 • Onsite

About The Position

The Patient Access Associate Specialist supports patient registration and access processes within the healthcare revenue cycle. The role helps ensure accurate patient information, regulatory compliance, and a positive patient experience, while supporting revenue-cycle measures such as registration accuracy, point-of-service collections, and first-pass claim rates. As an onsite first point of contact for patients, the specialist supports clinical and financial operations through accurate data entry, auditing, and communication.

The position is onsite at Ballad - Indian Path Community Hospital in Kingsport, Tennessee. It is described as an entry-level career opportunity and pays $17.00–$18.15 per hour based on experience. CRCR certification is required within six months of hire and is company paid.

Requirements

• At least 1 year of customer service experience.
• Demonstrated inquisitiveness and openness to innovation, including AI, to explore better processes and reduce friction for patients and clients.
• High school diploma or GED.
• CRCR certification required within 6 months of hire; company paid.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical-necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable, following policies and communicating with compassion.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts, including accounts associated with other employees, departments, and facilities; audit accounts, ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including making inbound and outbound calls to obtain demographic, insurance, and other information; explain patient financial liabilities; and collect point-of-service amounts and past-due balances, including offering payment-plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names; and explain and distribute patient education documents and required forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients when a test may not be covered, distribute ABNs as appropriate, and distribute and document other designated forms and pamphlets.

Benefits

• Bonus incentives and incentive programs.
• Paid professional certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement opportunities.
• Quarterly and annual recognition incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED