Patient Access Associate Specialist

Ensemble Health Partners • Boardman, OH

25d • Onsite

About The Position

This entry-level, onsite role at Mercy - St Elizabeth Boardman Hospital in Boardman, Ohio, performs admitting and patient access duties for patients receiving hospital services. The position supports the organization’s mission and goals while meeting regulatory compliance requirements and following organization-wide policies and processes. The schedule is part-time, 9:30 a.m. to 6:00 p.m., with every-other-weekend and holiday rotation. Pay is $17.00–$18.15 per hour, based on experience.

The role includes patient registration and pre-registration, account and insurance information processing, medical necessity screening, patient education and consent documentation, point-of-service collections, account audits, and telephone switchboard operation. Patient Access staff are expected to provide compassionate, excellent customer service and support accurate accounts and clean claims.

The position requires at least one year of customer service experience and a high school diploma or GED. The Certified Revenue Cycle Representative (CRCR) certification is required within six months of hire and is company-paid. The posting also describes bonus incentives, tuition reimbursement, professional certifications, career advancement, comprehensive benefits, and quarterly and annual incentive programs.

Requirements

• At least 1 year of customer service experience.
• High school diploma or GED.
• CRCR certification required within 6 months of hire; company-paid.
• Must be inquisitive and open to innovation, including AI, to explore better processes and reduce friction for patients and clients.
• Must be able to work onsite at Mercy - St Elizabeth Boardman Hospital in Boardman, Ohio.
• Must reside and be authorized to work in the United States.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, following policies and providing compassionate service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to identify and correct accounts, including accounts associated with other employees, departments, and facilities.
• Audit accounts, ensure forms are completed accurately and on time to meet audit standards, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including inbound and outbound calls to obtain demographic, insurance, and other patient information.
• Explain patient financial liabilities and collect point-of-service payments and past-due balances, including discussing payment plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names.
• Explain and distribute patient education documents and required forms, including Medicare and Tricare Important Messages, Observation Forms, MOON forms, consent forms, and forms introduced for future services.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data into the system to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible test nonpayment, and distribute ABNs as appropriate.
• Distribute and document other designated forms and pamphlets.

Benefits

• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Company-paid CRCR certification.
• Tuition reimbursement.
• Professional development and career advancement opportunities.
• Quarterly and annual incentive programs for employees who exceed expectations.
• Bonus incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED