Patient Access Associate Specialist

Ensemble Health Partners • Batavia, OH

27d • $17 - $18 • Onsite

About The Position

Ensemble is seeking an entry-level Patient Access Associate Specialist to perform admitting duties for patients receiving hospital services. The role supports the organization’s mission and goals while complying with regulatory requirements and established policies and processes. The position is onsite at Mercy - Clermont Hospital in Batavia, Ohio, and is scheduled full time from 7:00 p.m. to 7:30 a.m., with weekend and holiday rotation required. Pay is $17.00–$18.15 per hour, based on experience.

Patient Access staff support patients and the hospital by collecting and verifying information, processing orders and forms, explaining patient documents, and supporting point-of-service collections and clean claims. The role also involves customer service, switchboard duties, account audits, and use of systems for insurance verification, medical necessity screening, and quality reporting. A high school diploma or GED is required. CRCR certification is required within nine months of hire and is company paid.

Requirements

• High school diploma or GED.
• CRCR certification within nine months of hire; the company pays for the certification.
• At least one year of customer service experience.
• Must be inquisitive and open to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.
• Must be able to work onsite at Mercy - Clermont Hospital in Batavia, Ohio.
• Must be available for a full-time 7:00 p.m.–7:30 a.m. schedule with weekend and holiday rotation.

Responsibilities

• Assign accurate medical record numbers (MRNs), complete medical necessity and compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and use an overlay tool while providing excellent customer service.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls, following policies and providing compassionate customer service.
• Meet assigned point-of-service goals.
• Use quality auditing and reporting systems to ensure accounts are corrected; conduct account audits, ensure forms are completed accurately and on time, and provide statistical data to Patient Access leadership.
• Pre-register patient accounts before visits, including inbound and outbound calls to obtain demographic, insurance, and other patient information; communicate patient financial liabilities and collect point-of-service payments and past-due balances, including payment-plan options.
• Explain general consent-for-treatment forms to patients, guarantors, or legal guardians; obtain required signatures and witness names; explain and distribute patient education documents and required forms.
• Review insurance eligibility responses, select the applicable insurance plan code, and enter benefit data to support point-of-service collections and billing processes.
• Screen medical necessity using Advanced Beneficiary Notice (ABN) software, inform Medicare patients of possible non-payment for tests, and distribute ABNs and other designated forms and pamphlets as appropriate.

Benefits

• Company-paid CRCR certification.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Professional development and career advancement opportunities.
• Quarterly and annual incentive programs.
• Bonus incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED