US-Patient Access Assoc II
About The Position
R1 is transforming healthcare by combining revenue cycle expertise with technology, including analytics, AI, intelligent automation, and workflow orchestration. The company works with hospitals, health systems, and medical groups to improve financial performance, simplify administrative complexity, and improve experiences for patients and providers. R1 describes its culture as “All Together Better,” emphasizing collaboration, adaptability, and contributions from a diverse global team. The Patient Access Associate II interacts with client hospital patients by telephone, updates medical-record information, and contacts insurance companies to obtain benefit and pre-certification or authorization information. The role also provides customer service, helps address patient-raised issues, mentors new hires, and leads the local R1 Entri team in completing assigned work-area responsibilities. The work is remote in a well-lit, quiet, climate-controlled environment and involves working at a computer and telephone while sitting, standing, or walking for periods of time. For this US-based position, the base pay range is $16.61–$22.95 per hour. Individual pay depends on role, level, location, job-related skills, experience, and relevant education or training. R1 states that it offers a competitive benefits package but does not specify individual benefits in the posting. The company is dedicated to equal employment opportunity and a workplace free from harassment, and provides a contact number for applicants who need reasonable accommodation during the application process.
Requirements
- At least 2 years of experience.
- High school education or equivalent experience.
- Excellent customer service skills.
- Good oral and written communication skills.
- Ability to accurately input information electronically.
Responsibilities
- Interact with client hospital patients by telephone using appropriate scripting to ensure the patient’s medical record is current.
- Accurately enter information electronically.
- Contact insurance companies through websites, fax, or telephone using appropriate scripting to obtain required benefit and pre-certification or authorization information.
- Provide excellent customer service to patients, address patient-raised issues, and recommend appropriate solutions.
- Mentor new hires.
- Lead the local R1 Entri team in completing assigned responsibilities for the work area.
- Remain sitting, standing, or walking as needed while performing work using a computer, telephone, or other equipment.
Benefits
- Competitive benefits package (specific benefits are not listed).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
