US-Patient Access Assoc II
About The Position
R1 is seeking a Patient Access Associate II to support patient access and administrative processes for client hospitals. The role interacts with patients by telephone to keep medical records current and contacts insurance companies to obtain benefit and pre-certification or authorization information. The associate provides customer service, addresses patient-raised issues, and recommends appropriate solutions. The position also includes mentoring new hires and leading the local R1 Entri team in completing its assigned work-area responsibilities. The work involves using a computer, telephone, and other equipment, with periods of sitting, standing, and walking. The position is remote, in a well-lit, climate-controlled work environment with a quiet noise level. The US-based hourly pay range is $16.61–$22.95. Individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.
Requirements
- At least 2 years of experience.
- High school education or equivalent experience.
- Excellent customer service skills.
- Good oral and written communication skills.
- Ability to accurately input information electronically.
Responsibilities
- Contact client hospital patients by telephone using appropriate scripts to ensure their medical records are current.
- Accurately enter information electronically.
- Contact insurance companies by website, fax, or telephone using appropriate scripts to obtain benefit and pre-certification or authorization requirements.
- Provide excellent customer service to patients, address patient-raised issues, and recommend appropriate solutions.
- Mentor new hires.
- Lead the local R1 Entri team in completing assigned work-area responsibilities.
Benefits
- Competitive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
