Patient Access Associate I

R1 • Wamego, KS

4d

About The Position

As a Patient Access Associate I, also described in the posting as a Patient Registration Customer Service Representative, you help patients check in at a hospital. You collect and enter patient and insurance information accurately and quickly, answer questions, and listen with compassion to patients’ concerns. The role involves working with clinicians and patients during registration, including situations where emergent clinical care interrupts the process. It is a fast-paced hospital or lab environment where you may encounter illness and injuries, assist worried or ill patients, and often be on your feet. No prior healthcare experience is required; training is provided.

Requirements

• High school diploma or GED.
• Excellent customer service experience.
• Must be up to date on all vaccinations before hire.
• Must pass a drug test and background check prior to hire.
• Ability to multitask, learn technology quickly, type while communicating with patients, and work in a busy environment.
• Comfort working in a hospital or lab environment where illness and injuries may be present.

Nice To Haves

• Medical experience.

Responsibilities

• Check patients in and assist them with registration.
• Collect patient and insurance information and accurately enter it across multiple screens and programs.
• Answer phones and patient questions during registration.
• Ask follow-up questions, build rapport, and listen compassionately to address patients’ concerns and anxiety.
• Work with clinicians during registration, adapting when emergent clinical care interrupts the process.

Benefits

• Competitive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED