Patient Access Associate I

R1 RCM•Wamego, KS

5d•$15 - $19

About The Position

At R1, the Patient Access Associate I helps patients check into the hospital and answers their questions during registration. The role requires collecting patient and insurance information accurately and efficiently while listening compassionately to patients’ concerns and helping ease their anxiety. This is a fast-paced hospital or lab environment where patients may be ill or injured, and clinicians may interrupt registration to provide emergent care. The position is presented as an entry point to a healthcare career; training is provided, and prior healthcare experience is not required. The associate works with computers, multiple screens and programs, and phones to gather and enter information between physician and nurse check-ins. The work may involve standing and assisting patients with registration. Success requires adaptability, quick and accurate typing, comfort with technology and multitasking, and strong customer service. Candidates must be up to date on vaccinations and pass a drug test and background check before hire.

Requirements

High school diploma or GED.
Excellent customer service experience.
Confident multitasking and ability to learn technology quickly.
Ability to type and answer phones while working across multiple programs and screens.
Must be up to date on all vaccinations.
Must pass a drug test and background check prior to hire.
Must be prepared to work in a hospital or lab environment where illness and injuries may be present.

Nice To Haves

Medical experience.

Responsibilities

Help patients check into the hospital and complete registration.
Answer patient questions and collect patient and insurance information accurately and quickly.
Use computers and multiple programs and screens to enter information between physician and nurse check-ins.
Answer phones and work in a busy registration environment.
Listen compassionately, ask follow-up questions, build rapport, and help ease patients’ anxiety.
Assist patients with registration while on their feet as needed.
Adapt to clinicians interrupting registration for emergent clinical care.