Patient Access Associate 3

TalentBurst•Fairfax, VA

About The Position

The Patient Access Associate 3 supports scheduling for high-volume Maternal Fetal Medicine services across four locations, coordinating appointments for high-risk pregnancy patients. The role may involve arranging multiple services during a single interaction, including physician consultations, ultrasounds, nurse visits, and genetic counseling appointments. It also supports patient access leadership and front-line staff in promoting efficient department operations and revenue cycle goals. The position requires complex appointment scheduling and referral coordination, handling high call volumes in a call center environment, processing faxes and referral documentation, and maintaining accurate patient information in Epic. The scheduler uses Epic, NICE, and Teams while supporting administrative and scheduling functions with accuracy and efficiency. The posting lists a six-month duration.

Requirements

Minimum two years of healthcare scheduling experience.
Epic experience is required and considered non-negotiable.
Two years of patient access experience.
Experience as a scheduler, including complex appointment scheduling.
Experience in a hospital, clinic, or healthcare call center environment.
GED or high school diploma.
Strong computer skills and ability to navigate multiple systems.
Advanced communication and computer skills.
Proven sound decision-making, problem-solving, and analytical thinking.
Ability to learn quickly and work independently with minimal training.
Strong communication, customer service, and organizational skills.
Ability to work in a fast-paced environment and handle a high volume of work.

Nice To Haves

Dedicated scheduling experience is preferred over front desk or registration experience.
NICE scheduling platform experience.
Specialty practice or high-volume scheduling experience.
Experience managing complex scheduling workflows.
Strong Epic proficiency with little to no training required.
Stable work history; contract assignments are acceptable.

Responsibilities

Schedule patients across four clinic locations.
Coordinate complex appointments and referrals, including multiple services for high-risk pregnancy patients.
Handle high call volumes in a call center environment.
Process incoming faxes and referral documentation.
Update and maintain patient information in Epic.
Support administrative and scheduling functions while ensuring accuracy and efficiency.
Assist Patient Access leadership in promoting effective department operations and achieving revenue cycle goals.
Serve as a leader to front-line staff.