Patient Access Analyst (Cadence & Referrals)

Unity Health Care.•Washington, DC

3d•$86,211 - $91,599•Onsite

About The Position

Unity Health Care is one of the largest Federally Qualified Health Centers (FQHCs) in the nation, committed to delivering high-quality, compassionate, and culturally competent health care to underserved communities throughout Washington, D.C. Through integrated primary care, behavioral health, specialty services, and innovative healthcare technology, Unity Health Care works to improve health outcomes and expand access to care for all patients. At Unity, we believe in collaboration, innovation, and service excellence while fostering a supportive and mission-driven work environment for our employees.

Requirements

Bachelor’s degree in Computer Science, Health Information Technology, Nursing, Business, or related field required
Two (2) to four (4) years of experience in patient access, scheduling, referrals, or EHR application support required
Epic Certification in relevant module(s) required within six (6) months of hire and maintained thereafter
Experience with Epic or other ambulatory Electronic Health Record systems required
Strong understanding of ambulatory scheduling, referral management, referral capture, and referral workflows
Strong analytical, troubleshooting, project management, and communication skills
Ability to manage multiple competing priorities in a fast-paced healthcare environment
Knowledge of healthcare regulations, compliance standards, and operational best practices

Nice To Haves

Experience working in a healthcare environment, preferably within an FQHC or safety-net organization preferred
Familiarity with call center operations and scheduling template governance preferred

Responsibilities

Translate operational and business needs into Epic system build and workflow enhancements
Participate in Epic upgrades, testing, implementations, and new feature rollouts
Provide Tier 2 support for scheduling, registration, and referral-related issues
Build and maintain provider templates, visit types, scheduling rules, and workflow configurations
Optimize scheduling workflows to improve appointment access and reduce no-show rates
Support centralized scheduling initiatives and template governance processes
Manage Cadence work queues and resolve scheduling-related errors
Configure referral templates, routing rules, and referral work queues
Improve referral intake, triage, scheduling, and referral closure processes
Monitor referral leakage and recommend workflow and system improvements
Coordinate referral processes with external specialists and internal service lines
Support registration workflows including insurance verification, RTE rules, error checks, and data-quality controls
Collaborate with revenue cycle teams to ensure scheduling and registration workflows align with billing requirements
Analyze workflow trends and recommend process improvement opportunities across patient access operations