Epic Analyst - Cadence

Hummingbird Healthcare

1d•$80,000 - $103,000•Remote

About The Position

We’re Hummingbird. We’re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.

Requirements

2-4 years of experience as an Epic Cadence analyst, with deep knowledge of scheduling decision trees, core scheduling setup, and appointment configuration.
Active Epic Cadence certification; this is a firm requirement.
Working knowledge of Epic Referrals workflows; formal certification is not required but meaningful hands-on familiarity is.
Ability to translate operational requirements and client decisions into Epic build without step-by-step direction.
Comfort leading client-facing meetings with operational managers and clinic stakeholders.
Strong organizational skills and ability to prioritize across tickets, project work, and ad hoc requests.
Clear, direct communication style with both technical and non-technical audiences.
Analytical approach to monitoring performance data, identifying patterns, and recommending configuration improvements.

Nice To Haves

Epic MyChart certification or equivalent hands-on experience.
Experience with Cheers or Hello World Epic modules.
Background working across multiple health systems or in a consulting or managed services environment.

Responsibilities

Configure, optimize, and own the scheduling tools that keep patients moving through care.
Configure and maintain Epic scheduling tools including ticket generation rules, decision trees, Fast Pass, Ticket Pass, and waitlist automation.
Support configuration and optimization of provider-driven scheduling workflows for referrals and follow up orders
Maintain referral notifications, appointment request reminders, and communication workflows.
Create and monitor reports in Epic to support any of the above workflow responsibilities
Join operational meetings with client counterparts to provide updates on open tickets, in-flight projects, and metrics.
Contribute to project work across Comprehensive Scheduling and Intelligence Hub initiatives, translating decisions into Epic build and fixes.
Provide technical guidance to schedulers, clinic staff, and contact center teams as needed.
Lead problem-solving conversations with client managers, surfacing issues and driving toward resolution.

Benefits

Comprehensive medical, dental, and vision coverage
paid time off
401(k)
parental leave
career development support
Two medical plan options (HDHP and PPO) through a national health plan, plus free Teladoc access for 24/7 virtual care
Dental and vision coverage, with orthodontia options
Company contributions to your HSA if you choose the HDHP, because we want to help you save
100% company-paid Basic Life, AD&D, and short- and long-term disability insurance
A 401(k) with up to 3% company match, auto-enrolled so you're set up for success from day one
Flexible PTO, Wellness PTO, 11 paid holidays, and 12 weeks of paid Parental Leave for eligible new parents
Free access to counseling and support through our Employee Assistance Program (EAP)