Patient Access Ambassador II VCVH (Per Diem, Variable Shifts)

NorthBay Health•Fairfield, CA

97d•Onsite

About The Position

At NorthBay Health, the Patient Access Ambassador II accurately, efficiently, and timely admits, registers, and completes financial analysis activities for all patients upon arrival to the hospital. The role interacts respectfully with the patient and/or patient’s representative to obtain and record accurate and complete demographic, payer, and other information, ensuring the patient’s care is not delayed and/or can be appropriately scheduled. The Ambassador takes initiative to resolve patient issues to the best of their ability and when required, refers patients to other members of the Patient Access or Financial Counseling team, as well as other departments within the health system as appropriate. The role collects patient deposits, co-payments, deductibles, and share of cost at the time of registration/scheduling or whenever appropriate and explains financial obligations in a clear and compassionate manner. This role conducts educational conversations with patients explaining the details of their coverage eligibility and benefits, including but not limited to information on coordination of benefits, the status of required authorizations, estimated charges, outstanding deductibles, and other out-of-pocket obligations. The Ambassador maintains and promotes an attitude of professionalism and empathy as reflected by courteous actions, maintenance of confidentiality, and appropriate presentation of self, and consistently demonstrates excellent oral and written communication skills.

Requirements

Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence.
Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role.

Responsibilities

Accurately, efficiently, and timely admits, registers, and completes financial analysis activities for all patients upon arrival to the hospital.
Interacts respectfully with the patient and/or patient’s representative to obtain and record accurate and complete demographic, payer, and other information ensuring the patient’s care is not delayed and/or can be appropriately scheduled.
Takes initiative to resolve patient issues to the best of your ability and when required, refers patients to other members of the Patient Access or Financial Counseling team, as well as other departments within the health system as appropriate.
Collects patient deposits, co-payments, deductibles, and share of cost at the time of registration/scheduling or whenever appropriate and explains financial obligations in a clear and compassionate manner.
Conducts educational conversations with patients explaining the details of their coverage eligibility and benefits, including but not limited to information on coordination of benefits, the status of required authorizations, estimated charges, outstanding deductibles, and other out-of-pocket obligations.
Maintains and promotes an attitude of professionalism and empathy as reflected by courteous actions, maintenance of confidentiality, and appropriate presentation of self.
Consistently demonstrates excellent oral and written communication skills.

Benefits

medical, dental, and vision insurance
life, disability, and long-term care coverage
paid time off including vacation, sick leave, holidays, and bereavement
a 403(b) retirement plan with employer match
education reimbursement for eligible roles
professional development and training programs
Employee Assistance Program
wellness programs
recognition programs
shift differentials
market-based compensation review and increases subject to approval and organizational performance