Patient Access Advocate-PRN (Scheduled as Needed)

Hendricks Regional Health•Danville, IN

1d•Onsite

About The Position

The Patient Access Advocate serves the needs of patients, associates, and third-party payers by accurately, effectively, and efficiently completing Patient Access and Revenue Cycle tasks. This role is responsible for providing a positive first impression by welcoming all patients and visitors with a smile. Key duties include adhering to organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights. The advocate processes pre-registration or registration for all patient types, ensuring no duplicate medical record or account numbers are created, which involves scanning insurance cards, interpreting insurance responses, and obtaining appropriate signatures. They also direct or transport patients to the correct department, refer self-pay patients to navigators for Medicaid or Health Exchange conversion, provide estimates upon request, and collect patient copays according to guidelines. General administrative tasks as requested by supervisors are also part of the role. Additionally, the position may include PBX Operator responsibilities such as operating the switchboard, handling public address system announcements, managing emergency code situations (including paging and contacting authorities), forwarding mail to discharged patients, receiving, recording, and relaying messages for doctors, contacting other physicians as needed, utilizing the Diagnotes on-call system for documentation, maintaining special instructions and on-call schedules, and notifying supervisors of any relevant changes or problems.

Requirements

High school diploma or equivalent
1 – 3 years of customer service, administrative and/or data entry experience

Nice To Haves

1 – 3 years of experience in a healthcare environment
Experience with database software applications
Occupationally significant vocational training or preferred on-the-job computer and switchboard experience
Medical terminology and healthcare business office experience

Responsibilities

Welcome all patients and visitors with a smile and provide a positive first impression
Abide by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights – Must maintain high regard for confidentiality
Process pre-registration or registration for all patient types without creating duplicate medical record numbers or duplicate account numbers including: Scan insurance card(s), Read and interpret insurance responses, Obtain appropriate signature on forms
Direct/transport the patient to the appropriate department or unit
Refer self-pay patients to navigator to convert patient to Medicaid or Health Exchange
Provides estimates to patients upon request
Collect patient copays according to guidelines
Perform other general administrative tasks as requested by supervisors
Operates switchboard and handles announcements over public address system (if PBX Operator)
Handles emergency code situations, including overhead paging, in-house paging and contacting the proper authorities (if PBX Operator)
Responsible for forwarding mail to discharged patients (if PBX Operator)
Receives, records and relays messages for doctors participating in the Physicians' answering service (if PBX Operator)
Contacts other physicians (not connected with the service) as needed by hospital personnel (if PBX Operator)
Utilizes Diagnotes on-call system appropriately by logging all documentation in Notes (if PBX Operator)
Maintaining "special instructions" including coverage changes, clearing "special instructions" when appropriate (if PBX Operator)
Maintaining on-call schedules (if PBX Operator)
Notifies supervisor of all changes and/or problems that should be entered into Diagnotes on-call system, operators phone book, code guidelines, etc. (if PBX Operator)
Relays/posts information in all appropriate places (if PBX Operator)