PATIENT SERVICE REPRESENTATIVE (PRN- AS NEEDED)

SOFHA EMPLOYMENT SERVICES INC•Johnson City, TN

1d•Onsite

About The Position

State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Their mission is to improve the health and well-being of their patients and team members. This position is for a Patient Service Representative on a PRN (as needed) basis, responsible for various administrative and patient-facing tasks within a medical office setting.

Requirements

High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.

Nice To Haves

Previous experience in a medical office or customer service position is desirable.
Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.

Responsibilities

Review demographics, insurance, and provider information, and update records accordingly.
Instruct new patients to complete all required paperwork and create new accounts in the computer system.
Obtain a copy of the patient’s insurance card and driver's license.
Update the electronic medical record system (EMR) and take patients’ photos.
Provide the patient with the SOFHA payment and privacy policy.
Answer patient questions and concerns.
Schedule/Reschedule patient appointments.
Collect payment and notate on the patient encounter form.
Route telephone calls and record/deliver messages accordingly.