Patient Access Advocate $19.59

Presbyterian Healthcare Services • Santa Fe, NM

5d • Onsite

About The Position

The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits. Presbyterian is seeking a compassionate and detail-oriented Patient Access Advocate to be the welcoming face of our healthcare team. In this vital role, you'll be the first point of contact for patients, providing exceptional service while ensuring every registration is accurate, complete, and compliant. You'll handle everything, from verifying insurance and collecting payments to guiding visitors and updating crucial demographic and billing information. At Presbyterian, we believe every patient interaction is an opportunity to show care, compassion, and commitment—starting the moment they walk through our doors.

Requirements

• High school diploma/GED
• 6 months’ experience in healthcare setting or 1 year customer service background.
• Pass 2-week Patient Access Academy with a passing score of 85% or higher (within 6 mos of start).
• Requires basic understanding of registration and healthcare.
• Basic knowledge of Microsoft Office Products

Nice To Haves

• CHAA, CHAM or other industry equivalent certification preferred
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred

Responsibilities

• Minimum earning potential $19.59 per hour.
• The Patient Access Advocate provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits.
• Presbyterian is seeking a compassionate and detail-oriented Patient Access Advocate to be the welcoming face of our healthcare team.
• In this vital role, you'll be the first point of contact for patients, providing exceptional service while ensuring every registration is accurate, complete, and compliant.
• You'll handle everything, from verifying insurance and collecting payments to guiding visitors and updating crucial demographic and billing information.
• At Presbyterian, we believe every patient interaction is an opportunity to show care, compassion, and commitment—starting the moment they walk through our doors.

Benefits

• How you grow, learn and thrive matters here. Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
• Loan forgiveness through the New Mexico Higher Education Department
• All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED