Patient Access Advocate I-ED

Presbyterian Healthcare Services•New York, NY

3d•$16 - $21•Onsite

About The Position

Build your Career. Make a Difference. Presbyterian is hiring a skilled Patient Access Advocate I-ED The Patient Access Advocate I completes registration for scheduled and unscheduled visits, updating demographics, verifying insurance, collecting point‑of‑service payments, and ensuring clean, accurate accounts in the ADT system. Confirms all information meets billing and compliance requirements and maintains basic knowledge of Medicare and other regulatory guidelines.

Requirements

High school diploma or GED required.
Six months of healthcare experience or one year of customer service.
Must pass the two‑week Patient Access Academy with an 85% or higher.

Nice To Haves

CHAA/CHAM or similar certification preferred.
Basic understanding of insurance, medical terminology, billing codes, and registration processes is preferred.

Responsibilities

Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes.
Ability to manage conflict and appropriately request the help of a supervisor when needed.
Implement PROMISE and CARES behaviors in every encounter.
Educates patients for whom they speak regarding insurance benefits and liabilities.
Ensures accounts are financially cleared at time of service through account review.
Performs the patient registration process.
Manage the accurate collection of patient data which includes but is not limited to; Obtain/confirm and enter demographic and other financial information, not obtained during pre-registration/financial clearance process, necessary for account completion.
Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account.
Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.