Patient Access Advocate I
Presbyterian Healthcare Services•New York, NY
•Onsite
About The Position
Build your Career. Make a Difference. Presbyterian is hiring a skilled Patient Access Advocate I. The Patient Access Advocate I completes registration for scheduled and unscheduled visits, updating demographics, verifying insurance, collecting point‑of‑service payments, and ensuring clean, accurate accounts in the ADT system. Confirms all information meets billing and compliance requirements and maintains basic knowledge of Medicare and other regulatory guidelines.
Requirements
- High school diploma or GED required.
- Six months of healthcare experience or one year of customer service.
- Must pass the two-week Patient Access Academy with an 85% or higher.
Nice To Haves
- CHAA/CHAM or similar certification preferred.
- Basic understanding of insurance, medical terminology, billing codes, and registration processes is preferred.
Responsibilities
- Provides exceptional patient service using CARES.
- Registers patients for scheduled and unscheduled visits, updating demographics verifying insurance, confirming benefits, documenting actions, and ensuring compliance with Medicare and payer guidelines.
- Collects point‑of‑service payments, explains financial responsibilities, and refers patients to Financial Advocates when needed.
- Ensures accurate, complete accounts, maintains productivity and data quality, and supports clear communication and patient transparency.
Benefits
- medical
- dental
- vision
- short-term and long-term disability
- group term life insurance
- other optional voluntary benefits
- Wellness Presbyterian's Employee Wellness rewards program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
