Patient Access Advocate

Presbyterian Healthcare Services•Santa Fe, NM

4d•Onsite

About The Position

The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits. Presbyterian is seeking a compassionate and detail-oriented Patient Access Advocate to be the welcoming face of our healthcare team. In this vital role, you'll be the first point of contact for patients, providing exceptional service while ensuring every registration is accurate, complete, and compliant. You'll handle everything, from verifying insurance and collecting payments to guiding visitors and updating crucial demographic and billing information. At Presbyterian, we believe every patient interaction is an opportunity to show care, compassion, and commitment—starting the moment they walk through our doors.

Requirements

High school diploma/GED
6 months’ experience in healthcare setting or 1 year customer service background.
Pass 2-week Patient Access Academy with a passing score of 85% or higher (within 6 mos of start).
Basic understanding of registration and healthcare.
Basic knowledge of Microsoft Office Products

Nice To Haves

CHAA, CHAM or other industry equivalent certification preferred
Basic understanding of insurance preferred.
Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred

Responsibilities

Provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits.
Verifying insurance and collecting payments.
Guiding visitors.
Updating crucial demographic and billing information.