Patient Access Advocate, PRN Varying Shifts, Intracoastal

Intuitive Health•Jacksonville, FL

13d

About The Position

The Patient Access / Front Office Associate welcomes patients and visitors, facilitates timely and accurate patient registration, answers phones, collects payments, and performs general clerical duties. The role supports an inviting environment, excellent customer service, accurate recordkeeping, clinical staff, and efficient patient flow. Team members are employed by Intuitive Health and work alongside partner health systems. This position is PRN with varying shifts at Intracoastal.

Requirements

High school diploma or GED.
Demonstrated customer service, communication, and interpersonal skills.
Basic computer proficiency and ability to learn new technology and systems.
Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
Customer service focus, professionalism, tact, teamwork, flexibility, organization, and time-management skills.
Basic technical and computer literacy, including Microsoft Office, office equipment, and patient management systems.
Ability to work at any facility and provide own transportation.
Ability to sit, stand, walk, talk, and listen regularly; use hands for typing, filing, and handling office equipment; and occasionally lift or move objects up to 25 pounds.
Ability to concentrate and handle multiple requests simultaneously.

Nice To Haves

One year of customer service experience.
Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).

Responsibilities

Greet patients and visitors courteously and professionally in person and over the phone.
Register new patients and accurately update demographic, insurance, and billing information.
Verify insurance eligibility and benefits and collect copays, deductibles, and payments according to company guidelines.
Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
Answer and route phone calls, take messages, and provide general information such as directions, office hours, and policies.
Maintain patient confidentiality and comply with HIPAA regulations.
Perform clerical tasks, including copying, scanning, faxing, and filing.
Keep waiting areas, the front desk, and reception spaces clean, organized, and presentable.
Assist with supply management, including ordering and stocking supplies as needed.
Support patients and families with a friendly and reassuring approach.
Attend staff meetings and required training sessions and maintain knowledge of role responsibilities.
Follow company policies, safety regulations, and administrative procedures.
Perform other duties within the role's scope as assigned.