Patient Access Advocate – Gynecology Surgery Scheduler

Cone Health•Greensboro, NC

7d•Onsite

About The Position

The Patient Access Advocate II supports front office operations and serves as a liaison between patients and the clinic. The position focuses on end-to-end surgical scheduling for a gynecology surgical practice, insurance benefit verification, prior authorization, and patient access services. Responsibilities include securing insurance approvals across commercial, Medicare, and Medicaid payers; collecting pre-surgical patient payments; coordinating FMLA and disability paperwork; and scheduling operating room times and pre- and post-operative care in Epic. The role also provides customer service, verifies patient registration and insurance information, manages referrals, supports appointment scheduling, and follows established payment-processing and office procedures. The position may help orient and train new employees on registration, scheduling, and general clerical workflows. This is a full-time, 40-hour-per-week, fully on-site position, Monday through Friday, 8:00 AM to 5:00 PM, with no weekends and no on-call requirement.

Requirements

High school diploma or equivalent.
One year of clerical experience in a medical setting.
Proficiency in EPIC Cadence/Prelude.
Customer service experience in a healthcare setting.

Nice To Haves

Graduate of a certified medical office training course.

Responsibilities

Manage end-to-end surgical scheduling, insurance benefit verification, and prior authorization for the gynecology surgical practice.
Secure insurance approvals across commercial, Medicare, and Medicaid payers.
Collect pre-surgical patient payments and coordinate FMLA and disability paperwork.
Schedule operating room times and pre- and post-operative care in Epic.
Assist patients with registration and verify demographic and insurance information for payment processing and billing.
Follow protocols for collecting and posting co-pays, processing payments, and reviewing records for bad debt.
Adhere to the No Surprises Act and maintain an accurate cash drawer, prepare daily deposits, and follow practice closing processes.
Schedule appointments for single or multiple clinics, including return, referral, and testing appointments, according to practice guidelines.
Handle incoming calls, messages, voicemail, and email, and coordinate follow-up as needed.
Manage referrals, obtain pre-certification as needed, and notify the pre-certification coordinator for follow-up.
Create a positive guest experience by following Steps of Service protocols and de-escalate situations when necessary.
Support and train new employees on registration workflows, appointment scheduling, and general clerical tasks such as paperwork, medical records, faxes, scanning, filing, and typing.
Ensure new-patient information is delivered promptly, mail new-patient packets, and contact new patients the day before their appointments.
Follow the no-show policy, send letters, and document no-shows in a timely manner.
Perform other duties as assigned.