Patient Access Acute Representative

Intermountain Health

3d • $19 - $26 • Onsite

About The Position

A Patient Access Registrations Specialist I provides customer service and facilitates patient and visitor registration and scheduling at Intermountain Health. The role gathers and enters accurate information, verifies insurance and eligibility, collects co-pays and balances, and follows up on pending issues. The caregiver follows Intermountain Health policies and procedures and applicable federal and state patient privacy and confidentiality regulations.

The schedule is Monday through Friday, 11:00 a.m. to 7:30 p.m., for 40 scheduled hours per week. The position is located at Intermountain Health St Vincent Regional Hospital in Billings, Montana. The hourly range is $18.85–$25.61, with the actual rate dependent on experience.

Requirements

• Customer service experience, preferably in a healthcare setting, is required.
• Proficiency with computers, including Microsoft Office, the internet, and email, is required.
• Ability to work in a fast-paced environment.
• Interpersonal skills.
• Customer service skills.
• Insurance verification skills.
• Computer literacy.
• Payment processing skills.
• Medical billing skills.
• Problem-solving skills.

Nice To Haves

• High school diploma or equivalent is preferred.
• Experience with Epic is preferred.

Responsibilities

• Greet and assist patients and visitors courteously and professionally.
• Obtain and verify patient demographic, financial, and insurance information.
• Register and schedule patients for appointments, tests, and procedures.
• Collect and process co-pays, deductibles, and balances due at the time of service.
• Provide information about financial assistance, payment plans, and charity care.
• Explain consent forms, policies, and disclosures and obtain signatures.
• Provide directions, maps, and parking information to patients.
• Coordinate with clinical and administrative staff to support patient flow and quality care.
• Document and update patient records in the electronic health system.
• Follow up on pending issues, including prior authorizations, referrals, and pre-certifications.
• Follow organizational policies and procedures and applicable privacy and confidentiality regulations.

Benefits

• Intermountain Health describes its benefits package as covering programs intended to foster wellness across physical and mental health, security, connection, and engagement. Details are available through the employer's benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED