Pathology Support Specialist - Spokane
About The Position
This position serves as a liaison between Seattle Operations and other CellNetix locations in the state and the customers/pathologists that provide service in those areas. Responsible for providing excellent customer service to all internal and external clientele. The major task within the position is managing incoming consultation request, conference preparation, request for materials to be sent out for 2nd opinion and Legal inquiries. Assist when needed with specimen distribution, report distribution, internal and external customer inquiries, case quality assurance and obtaining needed information from clientele for patient reports. The ideal candidates will possess excellent proofreading skills, attention to detail, and the ability to learn in a rapidly changing environment.
Requirements
- High school graduate or the equivalent
- 1+ years customer service experience preferably in a medical environment.
- Demonstrated proficiency in data entry and computer software applications
- Exhibit critical thinking skills and the ability to prioritize and manage multiple requests/tasks at one time
- Ability to learn new software and use daily for data entry and research
Nice To Haves
- Anatomic Laboratory experience is desirable.
- Previous proofreading or document quality control experience preferred
- Familiarity with medical terminology, anatomic pathology experience preferred
Responsibilities
- Accession incoming pathology cases from outside institutions for consults and conferences and distribute them as requested or per specialties
- Return all outside institute material received.
- Send out material when requests are received from outside institutions or from the pathologists.
- Assist with preparing and distributing Conferences.
- Receive and process Legal requests.
- Assist Pathologists in requesting pathology material / reports from outside institutions
- Handle all aspects of client/customer questions/issues.
- Process all incoming and outgoing telephone calls.
- Monitor and distribute, as appropriate, all incoming correspondence.
- Collate inpatient and outpatient reports for distribution via courier, printer, mail or other method at various times each day.
- Process results of send out tests as directed.
- Perform quality assurance checks on all Histology and Cytology accessions
- Trouble shoot various minor issues regarding specimens/reports including initiating calls to clarify labeling problems or missing providers, patient demographics, etc.
- Pull blocks, slides and reports from historical records for correlation with recent samples.
Benefits
- Medical, Vision, Prescription company paid options.
- Employee only HSA $0.00/per month or Employee only PPO $45.90/per month.
- Dependent plans also available.
- Dental company paid options.
- Employee only $0.00/per month.
- Dependent plans also available.
- 401K company match up to 4%
- Paid Time Off (PTO) 0-3 Years of Service: Accrue up to 15 days per year
- 4-7 Years of Service: Accrue up to 20 days per year
- 8-12 Years of Service: Accrue up to 25 days per year
- 13+ Years of Service: Accrue up to 30 days per year
- Holiday Pay 6 paid holidays per year
- 4 floating holidays per year
- Company paid Life and Disability insurance.
- Fully subsidized ORCA public transportation card
- free parking at most sites.
- Company paid Norton LifeLock Identity Protection.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
