PASSENGER CONDUCTOR TRAINEE - 90292954 - New York (NYP)

Amtrak•New York, NY

4d•Onsite

About The Position

The Passenger Conductor Trainee supports safe and efficient passenger train operations while learning the duties of a conductor. The role combines customer-facing service with physically demanding rail-yard and onboard work. Trainees assist the Conductor with train operations, safety compliance, passenger needs, service disruptions, and oversight of onboard operations. Assignments may be on or off the Northeast Corridor and may involve work in rail yards, near active tracks, on station platforms, and along railroad rights-of-way. Most work is outdoors and can occur in all weather conditions. Trainees work on an extra board without set schedules or shift-swapping capability. Assignments are generally communicated about three hours in advance, and employees must report at least 40 minutes before departure. Shifts can be long and variable, including shifts exceeding 18 hours or spanning multiple days. The position requires availability for nights, weekends, holidays, and extended periods away from home, as well as travel of up to 100%. Candidates must live within a two-hour commute of the Crew Base and complete a seven-to-eight-week training program in Wilmington, Delaware, followed by on-the-job training at their assigned Crew base. This is a union position requiring membership. The hourly rate is $24.38, with opportunities for increases under the applicable collective bargaining agreement after employment begins. Benefits include health, dental, and vision insurance; wellness programs; a medical plan opt-out credit; a personal health advocate; a 401(k); Railroad Retirement benefits; life insurance; financial advisor sessions; commuter and flexible spending accounts; fertility and family-building benefits; rail pass privileges; and an employee assistance program. Some benefits are subject to the collective bargaining agreement.

Requirements

High school diploma or GED.
Two years of full-time verifiable work experience and/or college coursework, in any combination totaling two years.
Demonstrated work experience showing responsibility, initiative, and leadership characteristics.
Satisfactory attendance and adherence to safe work practices in prior employment.
Must live within a two-hour commute of the Crew Base.
Ability to lift 50 pounds and meet Federal Railroad Administration vision, color vision, and hearing standards specified in 49 CFR 242.
Excellent verbal and written communication skills.
Must attend a seven-to-eight-week training program in Wilmington, Delaware, with full attendance; training may require extended time away from home.
Must be available for variable and extended shifts, nights, weekends, holidays, and extended periods away from home, and be able to work without a set schedule or shift-swapping capability.
Must be willing and able to work in physically demanding conditions, including standing for extended periods, climbing on and off rail equipment, walking on uneven surfaces, bending, reaching, and carrying tools and equipment.
Must follow safety instructions and remain alert while working around moving equipment, in rail yards, on station platforms, and along railroad rights-of-way.
A driver's license is not required; applicants who have one must pass a motor vehicle record review after a conditional offer.

Nice To Haves

Experience leading or supporting others in a work or team setting.
Customer service experience involving cash handling.
Work history demonstrating adaptability to varying schedules.
Basic mechanical experience or knowledge, including familiarity with equipment maintenance and troubleshooting.

Responsibilities

Assist the Conductor with train movements, operating and safety rule compliance, and communicating and carrying out movement orders and service plans for passenger and non-passenger operations, including yard duty and work trains.
Promote passenger and crew safety by enforcing safety procedures, responding to emergencies, and assisting passengers during boarding and detraining.
Perform yard operations, including moving around and between train cars and carrying, positioning, and connecting heavy air hoses and electrical cables for train assembly and inspection.
Sort and organize checked baggage on long-distance trains by destination and ensure accurate tracking, timely unloading, and transfer.
Assist passengers, make onboard announcements, provide service and connection information, manage passenger conduct, and address disruptions and special needs.
Collect fares and verify revenue documentation according to established tariffs and procedures.
Assist with preparing and submitting reports about delays, incidents, passenger issues, and mechanical concerns.
Communicate professionally with passengers, crew members, and others, working independently and as part of a team.
Maintain knowledge of train operations, operating rules, safety and emergency procedures, equipment operation, air brake rules, electrical instructions, and troubleshooting practices.
Maintain a professional appearance and demeanor and comply with uniform and grooming standards.