PASSENGER CONDUCTOR TRAINEE - 90364378 - Lincoln

Amtrak•Lincoln, NE

About The Position

The Passenger Conductor Trainee supports safe and efficient passenger train operations while learning the duties of a conductor. The role combines customer-facing service with physically demanding work and requires close coordination with conductors, crew members, dispatchers, and passengers. Trainees assist with train operations, safety checks, boarding and detraining, service disruptions, and onboard staff oversight. Assignments may be on or outside Amtrak’s Northeast Corridor and may include rail-yard and active-track duties such as preparing trains, operating track switches, connecting and disconnecting cars, and working around locomotives and rail equipment. Work is physically demanding and primarily outdoors in varying weather. It involves climbing on and off equipment, moving between rail cars, bending, reaching, walking on uneven surfaces, and lifting or carrying tools and equipment. Employees must remain alert and follow safety instructions in rail yards, on station platforms, and along railroad rights-of-way. New hires must attend a seven- to eight-week training program in Wilmington, Delaware, with full attendance required. Training combines classroom instruction in safety, customer service, and operating procedures with on-the-job training at the assigned Crew base. After training, employees work on an extra board without set schedules or shift swaps. Assignments are typically communicated about three hours in advance, and employees must report at least 40 minutes before departure. Shifts may be long and variable, may exceed 18 hours or span multiple days, and may require nights, weekends, holidays, and extended time away from home. This is a union position requiring membership. The hourly wage is $24.38, with opportunities for increases under the applicable collective bargaining agreement.

Requirements

High school diploma or GED.
Two years of full-time verifiable work experience and/or college coursework in combination, totaling two years.
Demonstrated work experience showing responsibility, initiative, and leadership characteristics.
History of satisfactory attendance and adherence to safe work practices in previous employment.
Must live within a two-hour commute of the Crew Base.
Ability to lift 50 pounds.
Must meet Federal Railroad Administration standards for vision, color vision, and hearing under 49 CFR 242.
Excellent verbal and written communication skills.
Must be willing and able to attend the full seven- to eight-week training program in Wilmington, Delaware, potentially requiring extended time away from home.
Must be available for extra-board work with no set schedules or shift-swap capability, including long and variable shifts, nights, weekends, holidays, and extended periods away from home.
Must be able to stand and remain on feet for extended periods and perform physically demanding duties, including climbing, bending, reaching, walking on uneven surfaces, and carrying tools and equipment.
Must follow operating rules and safety and emergency procedures in complex, high-risk work environments.
If the applicant holds a driver’s license, must successfully clear a motor vehicle record review after a conditional offer.
Union membership is required.

Nice To Haves

Experience leading or supporting others in a work or team setting.
Customer service experience involving cash handling.
Work history demonstrating adaptability to varying work schedules.
Basic mechanical experience or knowledge, including familiarity with equipment maintenance and troubleshooting.

Responsibilities

Assist the Conductor with train movements and ensure operating rules, safety requirements, movement orders, and service plans are understood and followed by the crew.
Promote passenger and crew safety by following procedures, responding to emergencies, and assisting passengers with boarding and detraining.
Perform yard operations, including moving around and between train cars and carrying, positioning, and connecting air hoses and electrical cables for train assembly and inspections.
Sort and organize checked baggage on long-distance trains by final destination and ensure accurate tracking, unloading, and transfer.
Assist passengers, make onboard announcements, provide service and connection information, manage passenger conduct, and address service disruptions and special needs.
Collect fares and verify revenue documentation in accordance with established tariffs and procedures.
Assist in preparing and submitting reports about delays, incidents, passenger issues, and mechanical concerns.
Communicate professionally with passengers, crew members, and others while working independently and as part of a team.
Maintain knowledge of train operations, operating rules, safety and emergency procedures, equipment operation, and troubleshooting practices.
Maintain a professional appearance and demeanor and comply with uniform and grooming standards.