PASSENGER CONDUCTOR TRAINEE - 90344642 - Washington

Amtrak•Washington, DC

About The Position

The Passenger Conductor Trainee supports safe and efficient passenger train operations while learning the skills required to become a conductor. The role combines customer-facing work with physically demanding duties, including assisting passengers, supporting the Conductor and onboard staff, conducting safety checks, responding professionally to service disruptions, and communicating with crew members, dispatchers, and customers. Trainees may be assigned to on-corridor or off-corridor locations. On-corridor work may include preparing trains in rail yards, operating track switches, connecting and disconnecting rail cars, working around diesel locomotives, and occasionally performing tasks beneath rail equipment. Work takes place outdoors in varying weather and requires alertness and strict compliance with safety instructions. New hires must attend a seven- to eight-week training program in Wilmington, Delaware, with full attendance required. Training includes classroom instruction on safety, customer service, and operating procedures, followed by on-the-job training at the assigned Crew base. After training, conductors are placed on an extra board. Assignments are generally communicated about three hours in advance, and employees must report at least 40 minutes before departure. Schedules are not set and may involve long or variable shifts, nights, weekends, holidays, and extended time away from home. The position is unionized and requires membership. Travel requirements are up to 100%; relocation is not offered.

Requirements

High school diploma or GED.
Two years of full-time verifiable work experience and/or college coursework in combination, totaling two years.
Demonstrated work experience showing responsibility, initiative, and leadership characteristics.
Satisfactory attendance and adherence to safe work practices in previous employment.
Live within a two-hour commute of the Crew Base.
Ability to lift 50 pounds and meet FRA vision, color vision, and hearing standards specified in 49 CFR 242.
Excellent verbal and written communication skills.
Willingness and ability to attend the full seven- to eight-week training program in Wilmington, Delaware, which may require extended time away from home.
Availability and flexibility for extra-board assignments, variable and potentially extended shifts, nights, weekends, holidays, and extended periods away from home.
If the applicant has a driver's license, successfully clear a motor vehicle record review after a conditional offer.

Nice To Haves

Experience leading or supporting others in a work or team setting.
Customer service experience involving cash handling.
Work history demonstrating adaptability to varying schedules.
Basic mechanical experience or knowledge, including familiarity with equipment maintenance and troubleshooting.

Responsibilities

Assist the Conductor with train movements, operating and safety rules, movement orders, and service plans across passenger and non-passenger operations, including yard duty and work trains.
Promote safety for passengers and crew by following procedures, responding to emergencies, and assisting passengers while boarding and detraining.
Move around and between train cars during yard operations and carry, position, and connect heavy air hoses and electrical cables for train assembly and inspections.
Sort and organize checked baggage on long-distance trains by destination and ensure accurate tracking, unloading, and transfer.
Assist passengers, make onboard announcements, provide service and connection information, manage passenger conduct, and address disruptions and special needs.
Collect and verify fares and revenue documentation according to established tariffs and procedures.
Assist with preparing and submitting reports on delays, incidents, passenger issues, and mechanical concerns.
Communicate professionally with passengers, crew members, and others, working independently and as part of a team.
Maintain knowledge of train operations, operating rules, safety and emergency procedures, equipment operation, and troubleshooting practices.
Maintain a professional appearance and demeanor and comply with uniform and grooming standards.