PASSENGER CONDUCTOR TRAINEE - 90263128 - Philadelphia

Amtrak•Philadelphia, PA

3d•Onsite

About The Position

The Passenger Conductor Trainee supports safe and efficient passenger train operations while learning the duties of a conductor. The role combines customer service, safety responsibilities, train and yard operations, and physically demanding work performed as part of a crew. Trainees may be assigned to on-corridor or off-corridor locations. Work may include preparing trains in rail yards, operating track switches, connecting and disconnecting rail cars, and working around locomotives and active tracks. Most work is outdoors and may take place in all types of weather. Trainees must follow operating rules and safety procedures, stay alert around moving equipment, assist passengers, and respond professionally to emergencies and service disruptions. The job requires flexibility for extra-board assignments without set schedules or shift swaps. Shifts may be long and variable, including shifts exceeding 18 hours or spanning multiple days, and employees must be available nights, weekends, holidays, and extended periods away from home. Assignments are typically communicated about three hours in advance, and employees must report at least 40 minutes before departure. New hires must attend a seven- to eight-week training program in Wilmington, Delaware, with full attendance required. Training combines classroom instruction in safety, customer service, and operating procedures with on-the-job training at the assigned Crew base. After training, new conductors are placed on the extra board. This is a union position requiring membership. The position is based in Philadelphia, Pennsylvania, and travel requirements may be up to 100%.

Requirements

High school diploma or GED.
Two years of full-time verifiable work experience and/or college coursework, in any combination totaling two years.
Demonstrated work experience showing responsibility, initiative, and leadership characteristics.
Satisfactory attendance and adherence to safe work practices in previous employment.
Must live within a two-hour commute of the Crew Base.
Ability to lift 50 pounds.
Must meet Federal Railroad Administration standards for vision, color vision, and hearing under 49 CFR 242.
Excellent verbal and written communication skills.
Must attend the full seven- to eight-week training program in Wilmington, Delaware.
Must be able to work extra-board assignments with no set schedules or shift-swap capability, including variable and extended shifts, nights, weekends, holidays, and extended time away from home.
Must be able to stand for extended periods and perform physically demanding work, including climbing on and off rail equipment, walking on uneven surfaces, bending, reaching, and carrying tools and equipment.
If the applicant has a driver’s license, must successfully clear a motor vehicle record review after a conditional offer of employment.
Union membership is required.

Nice To Haves

Experience leading or supporting others in a work or team setting.
Customer service experience involving cash handling.
Work history demonstrating adaptability to varying schedules.
Basic mechanical experience or knowledge, including familiarity with equipment maintenance and troubleshooting.

Responsibilities

Assist the Conductor with train movements, operating and safety rule compliance, movement orders, service plans, and coordination with operating crews across passenger and non-passenger operations.
Promote a safe environment by enforcing safety procedures, responding to emergencies, and assisting passengers with boarding and detraining.
Perform yard operations, moving around and between train cars while carrying, positioning, and connecting heavy air hoses and electrical cables for train assembly and inspections.
Sort and organize checked baggage on long-distance trains by final destination and ensure it is tracked, unloaded, and transferred correctly.
Assist passengers, make onboard announcements, provide service and connection information, manage passenger conduct, and address disruptions and special needs.
Collect and verify fares and revenue documentation according to established tariffs and procedures.
Assist with preparing and submitting operational and service reports about delays, incidents, passenger issues, and mechanical concerns.
Communicate professionally with passengers, crew members, and others, both independently and as part of a team.
Maintain knowledge of train operations, operating rules, safety and emergency procedures, equipment operation, air brake rules, electrical instructions, and troubleshooting practices.
Maintain a professional appearance and demeanor and comply with uniform and grooming standards.