Party and Event Host

Michaels•Philadelphia, PA

1d•Onsite

About The Position

Plan, coordinate, and facilitate events, including children’s birthday parties, craft classes, and other store events, to create a fun and engaging experience for guests. Provide friendly customer service by helping customers find products and solutions and ensuring fast, friendly checkout. Carry out store operations such as truck unloading, stocking, merchandise recovery, and maintaining cleanliness and safety standards. The role also includes administrative tasks, event setup and cleanup, and cross-training in Custom Framing sales and production.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Energetic and enthusiastic personality; ability to handle job stress.
Good written, verbal, and nonverbal communication and listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes and access high shelves using a ladder or similar equipment.

Responsibilities

Plan and coordinate multiple events, including children’s birthday parties and craft classes.
Engage guests of all ages and demonstrate or instruct participants in craft projects, face painting, and other activities.
Facilitate event add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members; handle emails, phone calls, and paperwork as needed.
Adapt event plans to client feedback and needs, create backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean before and after events; uphold cleanliness and safety standards.
Help customers locate products and find solutions, provide fast and friendly checkout, and promote Rewards and Private Label Credit Card enrollments.
Educate customers about the Voice of Customer survey.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, planogram processes, Store in Stock Optimization (SISO), and ad-set duties as assigned.
Complete merchandise recovery and maintenance and support shrink and safety programs.
Follow standard operating procedures, company programs, policies, and standards; comply with applicable laws and requirements.
Interact respectfully with others, maintain a positive attitude, promote company values, and serve as a role model for team members.
Cross-train in Custom Framing sales and production.
Participate in daily store-cleanliness activities, including sweeping, vacuuming, dusting, and restroom maintenance.
Perform other duties as assigned.