Parts & Warehouse Specialist

Unlimited Service Group•Chattanooga, TN

About The Position

FESCO/Bromley is a full-service commercial kitchen equipment repair company providing emergency repair and preventative maintenance services to restaurants, QSRs, convenience stores, retailers, coffee shops, schools, medical facilities, and other customers. The Parts & Warehouse Specialist helps ensure technicians and customers receive the right parts at the right time. The role maintains inventory accuracy; receives, stocks, ships, and returns materials; supports parts counter sales; and provides customer service. The position is generally scheduled Monday through Friday, 7:30 a.m. to 4:00 p.m., although the company operates 24 hours a day, seven days a week. The position works with warehouse inventory, customer and technician orders, parts sales, shipping carriers, and the company’s ERP system. The specialist collaborates with dispatch, service technicians, and branch leadership to support timely parts availability and operational goals. Management may modify or assign additional duties as business needs require.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
Satisfactory background check and drug screen required.
Strong organizational skills and attention to detail.
Strong communication and customer service skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to work independently with minimal supervision.
Ability to safely lift up to 50 pounds and work on your feet throughout the day.

Nice To Haves

Two or more years of warehouse, inventory, or parts experience.
Previous parts counter sales or customer service experience.
Mechanical aptitude or experience identifying commercial equipment parts.
Experience with Microsoft Office and Windows-based software.
Experience using inventory or ERP software.
Forklift certification or willingness to become certified.

Responsibilities

Receive, inspect, and verify incoming inventory against packing slips and purchase orders.
Stock inventory accurately in designated warehouse locations and keep the warehouse organized and safe.
Pick, pack, and prepare customer and technician orders for shipment or pickup.
Perform inventory cycle counts and assist with annual physical inventories.
Investigate and resolve inventory discrepancies, replenish high-volume inventory from overflow storage, and rotate stock using FIFO practices where applicable.
Process vendor, warranty, and customer returns.
Assist walk-in customers and service technicians with parts identification and sales.
Answer calls about parts availability, pricing, and order status.
Process parts sales through the company operating system.
Research replacement parts using manufacturer parts breakdowns and vendor resources; recommend alternatives when necessary.
Coordinate special-order parts and communicate expected delivery dates.
Build positive customer relationships through prompt, professional service and support inside sales by identifying related parts and accessories.
Package shipments to prevent transit damage and coordinate shipments using UPS, FedEx, LTL freight carriers, and other approved methods.
Verify outbound shipments for accuracy before they leave the warehouse.
Maintain accurate inventory records in the company ERP system and assist with transfers between branch locations.
Support inventory accuracy initiatives and continuous process improvements.
Collaborate with dispatch, service technicians, and branch leadership to ensure timely parts availability.
Prioritize technician and customer needs and perform additional warehouse or branch duties as assigned.

Benefits

Medical, dental, and vision coverage.
Paid time off (PTO).
401(k) with company match.
Paid training.
Career development opportunities.
Opportunity to participate in the Town Shares Program and share in the company’s long-term success.

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