Parts To Service Liaison - RideNow Goodyear

RideNow Group•Goodyear, AZ

About The Position

The Parts-to-Service Liaison (Sales & Operations) is a revenue-driving role that serves as the operational bridge between the Parts and Service Departments. The role helps improve dealership turnaround times, service-drive upsells, technician productivity, customer satisfaction, and profitability by preparing parts for scheduled appointments, identifying in-stock upsell opportunities, and managing inventory flow. The position also includes parts lookup, estimating, fulfillment, sourcing alternatives for backordered items, and coordinating updates with service writers, managers, and customers.

Requirements

At least 1 year of powersports or automotive dealership experience is preferred; experience in warehouse operations, shipping/logistics, or inventory management software is also specified.
Familiarity with parts catalog lookup software, inventory stocking practices, and accurate data entry.
Excellent written, verbal, and interpersonal communication skills.
Strong product knowledge and genuine enthusiasm for the powersports industry.
Ability to lift up to 50 pounds and push, pull, or move units up to 850 pounds.
Ability to work in loud settings with frequent motorcycle noise and navigate active dealership premises, vehicle lots, showrooms, and warehouse traffic with continuous situational awareness.
Fast-paced sense of urgency, multitasking ability, attention to detail, and a friendly, customer-focused problem-solving mindset.
Strong sales drive and communication skills, with the ability to collaborate and work toward commission goals.
Must successfully pass a pre-employment background check and drug screening.

Nice To Haves

Powersports or automotive dealership experience of at least 1 year is preferred.
Background in warehouse operations, shipping/logistics, or inventory management software.

Responsibilities

Build targeted pick tickets featuring 3–5 in-stock upsell items for each repair order so Service Writers can offer same-day add-on sales.
Review upcoming service schedules in advance and tag and stage required parts, accessories, and maintenance items before customers arrive.
Match obsolete or aging parts with compatible incoming units to move inventory.
Look up part numbers, build estimates, and quickly pull and cashier parts, layaways, and special orders for technicians.
Research alternatives for backordered parts and communicate lead times to service writers, managers, and customers.
Help track lost sales and refine inventory minimum and maximum levels.
Enforce manager-approved return policies and maintain a clean, organized work area.

Benefits

Base pay plus uncapped commission opportunities, including double commission on select obsolete inventory sales.
Medical, dental, vision, pharmacy, and telemedicine options; coverage is effective the first of the month after 30 days.
HSA and FSA plans.
401(k) retirement savings.
Company-paid life and AD&D insurance.
Short- and long-term disability insurance and supplemental insurance options.
Paid time off accrual of approximately 10 days annually for full-time team members.
Paid store holidays.
Employee discounts on powersports vehicles, gear, parts, and accessories.
Employee Assistance Program (EAP).
Pet Discount Plan.