Technicien en pièces / service a la clientele - Parts Technician / Advisor

Jetstream of Houston • Montreal, QC

6d • Onsite

About The Position

This role involves providing customer service to both internal and external customers to meet their parts needs in alignment with the company’s parts protocols and processes. The technician will receive parts requests, research availability, process orders, and maintain communication with various departments and suppliers to ensure efficiency. The position also includes sales responsibilities, inventory management, and participation in training to stay updated on products and protocols. On-call coverage may be required.

Requirements

• High School Diploma or Equivalent
• Valid driver’s license with a clean driver’s abstract
• Must have a forklift license or willing to obtain
• 3-5 years’ experience in a heavy equipment, construction or automotive parts and/or service environment
• 2-3 years’ experience in Inventory Management
• Strong computer skills including Microsoft Office and ERP/Inventory Management systems
• Mechanical aptitude or previous exposure to heavy equipment parts
• Customer Service, Internal Sales, Receiving and Handling experience
• Strong verbal and written communication skills and demonstrated ability to work well with individuals within and outside of the organization
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to prioritize and organize workload in a fast-paced environment
• Basic mathematical skills
• Able to work efficiently as a part of a team as well as independently
• Able to effectively communicate with all other departments in the facility
• Detail-oriented individual with a strong work ethic and positive team attitude

Responsibilities

• Provide customer service to both internal and external customers to meet their parts needs in alignment with the company’s parts protocols and processes
• Receive parts requests from customers in person, through the internal Order Confirmation Process, by phone or email and respond with a quote or information in a timely manner
• Receive, provide and issue purchase orders and receipts of goods
• Research availability of parts, either within the facility or from other resources as necessary
• Search part numbers using a computer or standard catalogue
• Mark materials with identifying information to communicate parts allocations to service work orders
• Maintain communication with Shipping/Receiving, suppliers and customers to ensure efficiency within the parts department
• Provide and maintain accurate back order reports
• Effectively sell and cross-sell parts referencing active campaigns or promotions
• Complete all applicable inventory, work orders, PO’s, receipts of goods entry and put stock away
• Participate in required inventory cycle counts and provide back-up support to other parts department employees as required
• Participate in training to remain up to date on products represented by JJE and new/revised protocols
• Process a variety of reports in written and electronic form (e.g. requisitions, paperwork, reports, etc.) to distribute information and/or materials to appropriate parties.
• Assist the Rentals, Sales and Service Departments in scheduling by meeting regularly to communicate status of parts orders
• Other duties as assigned by your Manager
• On-call coverage as required

Benefits

• Base Salary + Quarterly Bonus Opportunity
• Annual Performance Review with Increase Opportunity
• Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage
• Vacation & Paid Personal days
• Employer Matching Retirement Savings Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED