Parts Technician / Advisor

Jetstream of Houston•Pasadena, TX

14d•Onsite

About The Position

We’re seeking a Parts Technician/Advisor to support the daily operations of our Parts department by delivering excellent customer service and expert parts knowledge to both internal teams (Rentals, Sales, and Service) and external customers. This role includes providing price quotations, checking inventory availability, confirming delivery timelines, and verifying pricing accuracy while ensuring a smooth and efficient customer experience.

Requirements

3-5 years’ experience in a heavy equipment, construction or automotive parts and/or service environment
2-3 years’ experience in Inventory Management
Strong computer skills including Microsoft Office and ERP/Inventory Management systems
Mechanical aptitude or previous exposure to heavy equipment parts
Strong verbal and written communication skills and demonstrated ability to work well with individuals within and outside of the organization
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to prioritize and organize workload in a fast-paced environment
Basic mathematical skills
Able to work efficiently as a part of a team as well as independently
Able to effectively communicate with all other departments in the facility
Detail-oriented individual with a strong work ethic and positive team attitude
High School Diploma or Equivalent
Valid driver’s license with a clean driver’s abstract
Must be able to pass a pre-employment background check in accordance with applicable laws
Must have a forklift license or willing to obtain

Responsibilities

Provide customer service to both internal and external customers to meet their parts needs in alignment with the company’s parts protocols and processes
Receive parts requests from customers in person, through the internal Order Confirmation Process, by phone or email and respond with a quote or information in a timely manner
Receive, provide and issue purchase orders and receipts of goods
Research availability of parts, either within the facility or from other resources as necessary
Search part numbers using a computer or standard catalogue
Mark materials with identifying information to communicate parts allocations to service work orders
Maintain communication with suppliers and customers to ensure efficiency within the parts department
Provide and maintain accurate back-order reports
Effectively sell and cross-sell parts referencing active campaigns or promotions
Complete all applicable inventory, work orders, PO’s, receipts of goods entry and put stock away
Participate in required inventory cycle counts and provide back-up support to other parts department employees as required
Participate in training to remain up to date on products represented by JJE and new/revised protocols
Process a variety of reports in written and electronic form (e.g. requisitions, paperwork, reports, etc.) to distribute information and/or materials to appropriate parties.
Assist the Rentals, Sales and Service Departments in scheduling by meeting regularly to communicate status of parts orders
Shipping/Receiving duties to include checking in and shipping out parts; Loading and unloading of trucks; putting inventory away and keeping warehouse clean and clear of hazardous materials.
Other duties as assigned by your Manager
On-call coverage as required