Parts Supervisor

Cleveland Brothers Equipment Co•Chambersburg, IN

6h•Onsite

About The Position

Cleveland Brothers Equipment Co., Inc. is hiring a Parts Supervisor to support its new Chambersburg, Pennsylvania facility. The supervisor will help launch the new operation and will initially train at the Harrisburg facility alongside experienced leaders and team members before transitioning to Chambersburg. The role oversees parts operations and employee performance, with a focus on customer satisfaction, inventory levels, operational safety, employee development, and consistent departmental performance. The position involves collaboration with Branch Management, Inventory Control, Information Technology, and Salesforce, and contributes to Parts Department succession planning. Candidates with working knowledge of parts counter processes and related documentation are preferred. Regular hours are 7 a.m. to 5 p.m., Monday through Friday. Weekend and after-hours support is required as warranted.

Requirements

Bachelor’s degree or equivalent in Business.
Supervisory experience or aptitude.
Ability to coach, mentor, and develop employees.
Excellent presentation, communication, and customer satisfaction skills.
Excellent computer skills, including Microsoft Word, Excel, DBSi, Anteres, CID Web, OTV, and other web-based parts applications.

Nice To Haves

Working knowledge of parts counter processes and maintenance of parts-related reports and documentation, including daily count sheets, cash sales, backorder reports, stock transfers and receipting, core processing, CODs, WMS, Cat Commercial accounting, backorder-status communication, and accurate parts order entry.

Responsibilities

Supervise and schedule shuttle drivers and warehouse employees.
Ensure internal and external customer satisfaction and elevate customer loyalty.
Interact with Branch Management, Inventory Control, Information Technology, and Salesforce.
Monitor and ensure stated inventory levels.
Promote departmental engagement.
Ensure safe equipment operation and a safe working environment.
Assist management with efficient Contamination Control.
Monitor and maintain Drop service vehicles, drops, and vendors.
Provide and record employee training, guidance, and discipline to ensure compliance with stated processes and policies.
Use established metrics to deliver effective and consistent Parts performance, improve the customer experience, and achieve and maintain a top-ten Caterpillar Dealer ranking.