Parts Specialist

O'Reilly Auto Parts•Winston-Salem, NC

10d

About The Position

The Parts Specialist provides retail and installer customers with a high level of service and supports store management in completing assigned tasks. The role involves assisting customers in person and by phone, handling sales and transactions, maintaining merchandise and store operations, and performing certain customer vehicle services where permitted by state and local law. Bilingual candidates are encouraged to apply.

Requirements

Ability to quickly match alphanumeric sequences.
Ability to provide outstanding, friendly, and professional customer service.
Ability to multitask while handling customers on the phone and in the store.

Nice To Haves

Familiarity with automotive parts, cataloging, the Weatherly index system, and automotive sales or service.
ASE certification.
Fluency in multiple languages; Spanish is highly desired.
Bilingual ability; candidates are encouraged to apply.

Responsibilities

Follow and promote company customer service programs, including Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
Greet retail and walk-in customers courteously and assist with merchandise selection.
Assist managers and installer service specialists in serving professional customers as directed.
Complete company training relevant to the position.
Serve customers calling the store by following company phone policies, looking up parts and prices, recommending premium and related items, and offering the Low-Price Guarantee.
Maintain and secure the cash drawer; accept cash and checks, make change, and process credit card transactions accurately.
Process exchanges and returns according to company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Help complete daily image maker and planogram updates, receive freight, stock and face shelves, and clean the store.
Complete operational tasks such as preparing merchandise returns for shipment, assisting with stock adjustments, and conducting inventory cycle counts.
Operate the brake lathe and other store test equipment after completing required training and meeting company requirements.
Perform in-store customer services where permitted, such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
Occasionally drive a delivery vehicle when business needs dictate, subject to company driving eligibility requirements.
Perform other duties as assigned.