Parts Specialist

O'Reilly Auto Parts • Kernersville, NC

10d

About The Position

The Parts Specialist provides retail and installer customers with a high level of service and supports store management in completing assigned tasks. Bilingual candidates are encouraged to apply. The role includes customer service and sales, cash handling, store operations, inventory and merchandising tasks, and—in some cases—vehicle deliveries and basic in-store services for customers where permitted by state and local laws. O’Reilly Auto Parts describes opportunities for career growth and promotes advancement from within.

Requirements

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Ability to multitask while handling customers on the phone and in the store at the same time.

Nice To Haves

• Familiarity with automotive parts, cataloging, the Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages; Spanish is highly desired.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Follow and promote company customer service programs, including Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
• Greet retail and walk-in customers promptly and courteously, and assist them in selecting merchandise.
• Assist managers and installer service specialists with professional customers as needed and directed.
• Complete company training relevant to the position.
• Answer store phone calls according to company policy; look up parts and quote prices accurately, recommend premium and related items, and offer the Low-Price Guarantee.
• Maintain and secure the cash drawer; accept cash and checks, make change accurately, and process credit card transactions.
• Process exchanges and returns for credit in accordance with company policies and procedures, while providing friendly service.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image-maker and planogram updates, freight receiving, stocking shelves, fronting and facing, and cleaning.
• Prepare new, core, and warranty merchandise returns for shipment to the distribution center; assist with monthly stock adjustments and inventory cycle counts.
• Operate the brake lathe and other store test equipment after completing applicable training and meeting company requirements.
• Perform in-store customer services where permitted by state and local laws, such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle when business needs dictate, subject to company driving eligibility requirements.
• Perform other duties as assigned.

Benefits

• Competitive wages and paid time off.
• Stock purchase plan.
• 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance.
• Optional flexible spending account (FSA).
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed