Parts Specialist

O'Reilly Auto Parts • Kentwood, MI

12d

About The Position

The Parts Specialist provides retail and installer customers with a high level of service and supports store management in completing assigned tasks. The role involves assisting customers in person and by phone, handling transactions and returns, maintaining merchandise displays and inventory, and performing store services and operational tasks. Bilingual candidates are encouraged to apply.

Requirements

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Ability to multitask while handling customers by phone and in the store at the same time.

Nice To Haves

• Familiarity with automotive parts, cataloging, the Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages; Spanish is highly desired.

Responsibilities

• Follow and promote company customer service programs, including Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
• Promptly greet retail and walk-in customers and help them select merchandise.
• Assist managers and installer service specialists in serving professional customers as needed and directed.
• Complete assigned company training relevant to the position.
• Serve customers calling the store by answering calls according to company policy, looking up parts and prices accurately, recommending premium and related items, and offering the Low-Price Guarantee.
• Maintain and secure the cash drawer; accept cash and checks, make change, and process credit card transactions accurately.
• Process exchanges and returns for credit in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Help complete daily image-maker and planogram updates, including receiving freight, stocking shelves, fronting and facing merchandise, and cleaning.
• Perform daily operational tasks, including preparing new, core, and warranty merchandise returns for shipment to the distribution center and assisting with stock adjustments and inventory cycle counts.
• Operate the brake lathe and other store test equipment after completing corresponding training and meeting company requirements.
• Perform in-store customer services where permitted by state and local laws, such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle when business needs dictate, subject to company driving eligibility requirements.
• Perform other duties as assigned.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan and 401(k) with employer contributions starting Day One.
• Medical, dental, and vision insurance, with an optional flexible spending account (FSA).
• Team Member Health/Wellbeing Programs.
• Tuition Educational Assistance Programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed