Parts Specialist

O'Reilly Auto Parts • Hutchinson, MN

11d • $11 - $20

About The Position

The Parts Specialist provides retail and installer customers with a high level of service and supports store management in completing assigned tasks. The role involves assisting customers in person and by phone, processing transactions and returns, maintaining merchandise and inventory, and performing store operations. After completing required training and meeting company requirements, the specialist may operate store test equipment and perform certain in-store vehicle services where permitted by law. The role may occasionally include driving a delivery vehicle when business needs require it. Bilingual candidates are encouraged to apply.

Requirements

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Ability to multitask while handling customers by phone and in the store at the same time.

Nice To Haves

• Familiarity with automotive parts, cataloging, the Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages; Spanish is highly desired.

Responsibilities

• Follow and promote company customer-service programs.
• Greet walk-in customers courteously and help them select merchandise.
• Assist managers and installer service specialists with professional customers as needed.
• Complete assigned company training relevant to the position.
• Answer customer calls according to company policy; look up parts and quote prices accurately, recommend premium and related items, and offer the Low-Price Guarantee.
• Maintain and secure the cash drawer; accept cash and checks, make change, and process credit-card transactions accurately.
• Process exchanges and returns according to company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image-maker and planogram updates, freight receiving, stocking, facing, and cleaning.
• Prepare new, core, and warranty merchandise returns for shipment; assist with stock adjustments and inventory cycle counts.
• Operate a brake lathe and other store test equipment after required training and once company requirements are met.
• Perform permitted in-store customer services, such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle when business needs require it, subject to company driving eligibility requirements.
• Perform other duties as assigned.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan and 401(k) with employer contributions starting on day one.
• Medical, dental, and vision insurance, with optional Flexible Spending Account (FSA).
• Team Member Health/Wellbeing Programs.
• Tuition Educational Assistance Programs.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed