Parts Specialist - Specialty Equipment

Raymond West•Sacramento, CA

6d•$24 - $30

About The Position

Raymond West is seeking a Parts Specialist for its Systems team. The role supports customer requests by researching, sourcing, and ordering parts and stock, and setting up vendors for rack, dock and door, conveyor, Vertical Lift Module, carousel, and other equipment. The specialist provides parts sales and customer service, maintains inventory and stockroom operations, and supports the broader Parts Department.

Requirements

High school diploma or GED required.
Excellent written and verbal communication skills.
Strong organizational and time-management skills.
Proficiency in Microsoft Office Suite and similar software; working knowledge of EBS and MS Excel.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, parts manuals, and computer programs.
Ability to speak effectively before customer or employee groups.
Ability to maintain effective working relationships with employees, coworkers, and managers in other departments.
Willingness to work off-hours, including after 5 p.m., before 6 a.m., and weekends, as business needs dictate.
Ability to perform essential job functions consistently while alert and working safely.
Willingness to learn computer programs, inventory procedures, parts manuals, price books, new products, and procedures.
Willingness to support all phases of the department and company and assume additional responsibility as required.
Ability to work with minimal supervision, adjust to changes, respond to varying input requirements, and demonstrate drive, initiative, and self-confidence.
Professional attitude and appearance; willingness to comply with the RW Employee Handbook and maintain good attendance.
Ability to manage time effectively using paper or electronic tools and manage overtime to a minimum.
Ability to pass a pre-employment physical and drug screen.

Nice To Haves

Three years of related experience and/or training, or an equivalent combination of education and experience, preferred.

Responsibilities

Lead by example and promote proactive, positive behavior in support of the Parts Department.
Discuss the use and features of parts with customers.
Use catalogs, parts manuals, price books, online resources, microfiche, and computers to identify replacement-part numbers and prices.
Fill customer orders from stock and pull stock to fulfill orders.
Press tires as needed.
Prepare sales orders for invoicing and receive payment or obtain credit authorization.
Advise customers about substitutions or modifications when replacement parts are unavailable.
Order parts for stock and customers.
Handle telephone, email, and walk-in counter orders and promote sales.
Assist with stock inventory, cycle counts, and annual inventories at assigned and other locations as requested.
Report backorder status to customers within an acceptable timeframe.
Work with and support other Parts Sales Specialists regarding material handling equipment sales.
Assist at the back counter and in the stockroom as needed or directed.
Participate in Parts Department training and meetings.
Assist the Stockroom Rack Clerk with part-number labeling, loading and unloading, tagging, staging, pulling orders, and maintaining clean product storage in the yard.
Physically and electronically receive products.
Keep the work area, warehouse, and lot clean and free of debris; park equipment neatly and complete daily housekeeping tasks.
Follow Raymond West safety practices and policies, and perform work safely.
Perform other duties associated with parts sales or as assigned.