Parts Specialist - Specialty Equipment

The Raymond Corporation•Sacramento, CA

About The Position

Raymond West is hiring a Parts Specialist for its Systems team. The role researches, identifies, and orders parts; maintains stock and vendor relationships; and handles customer requests for parts related to rack, dock and door, conveyor, Vertical Lift Modules, carousels, and other equipment. The position supports the Parts Department and the company’s warehouse solutions business by serving customers, processing orders, maintaining inventory, and assisting with stockroom and warehouse operations. The Parts Specialist provides product and substitution information, fills customer orders, prepares sales orders for invoicing, processes payments or credit authorizations, and communicates the status of backorders. The role also receives and stages products, supports inventory counts, assists other parts sales staff, and helps maintain a clean and safe work area. Employees may work off-hours, including before 6 a.m., after 5 p.m., and on weekends, as business needs dictate. This is a non-sedentary position involving physical activity and exposure to warehouse, outdoor, and active construction-site conditions. A high school diploma or GED is required. Three years of related experience and/or training, or an equivalent combination of education and experience, is preferred. The hourly pay range is $24.00–$30.00, with the final offer potentially influenced by experience, education, and work location. Qualified candidates must pass a pre-employment physical and drug screen.

Requirements

High school diploma or GED.
Excellent written and verbal communication skills.
Strong organizational and time-management skills.
Proficiency in Microsoft Office Suite and similar software.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to speak effectively before groups of customers or employees.
Ability to maintain effective working relationships with employees, coworkers, and managers in other departments.
Willingness to work off-hours, including before 6 a.m., after 5 p.m., and weekends, as specific needs dictate.
Ability to fulfill essential job functions consistently while alert and working safely.
Working knowledge of EBS and Microsoft Excel.
Willingness to learn new computer programs, inventory procedures, parts manuals, and price books.
Willingness to support all phases of the department and company as needed.
Ability to work with minimal supervision, adjust to changes, and demonstrate drive and initiative.
Ability and willingness to continually learn new products and procedures.
Knowledge of parts manuals and computer programs.
Professional, neat, mature, and responsible appearance and attitude.
Motivation to continue self-development and training and willingness to assume additional responsibility.
Ability to respond to rapidly varying input requirements and manage time effectively using paper or electronic tools.
Good attendance record and willingness to comply with the Raymond West Employee Handbook.
Ability to pass a pre-employment physical and drug screen.
Ability to frequently lift and/or move up to 50 pounds.
Ability to use hands to finger, handle, or feel and to reach with hands and arms; ability to climb, balance, stoop, kneel, crouch, and crawl.
Required vision abilities include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.

Nice To Haves

Three years of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Lead by example and contribute to positive, proactive behavior in the Parts Department.
Discuss the use and features of parts with customers.
Use catalogs, parts manuals, price books, online resources, microfiche, and computer systems to identify replacement part numbers and prices.
Fill customer orders from stock and pull stock to fulfill orders.
Press tires as needed.
Prepare sales orders for invoicing and receive payment or obtain credit authorization.
Advise customers about substitutions or modifications when a replacement part is unavailable.
Order parts for stock and for customers, and promote parts sales through telephone, email, and walk-in counter orders.
Assist with inventory activities, including cycle counting and annual inventories at assigned and other locations as requested.
Report backorder status to customers within an acceptable time frame.
Work with and support other Parts Sales Specialists in the sale of material handling equipment.
Assist at the back counter and in the stockroom as directed or needed.
Participate in Parts Department training and meetings.
Assist the Stockroom Rack Clerk with part-number labeling, loading and unloading, tagging, staging, pulling orders, and keeping product storage areas clean.
Physically and electronically receive products.
Keep the work area, warehouse, and lot clean and free of debris; park equipment neatly and complete assigned daily housekeeping tasks.
Work safely and follow Raymond West safety practices and policies.
Perform other duties associated with parts sales or as assigned.
Manage overtime to a minimum.