Parts Specialist

Strategic HR Client • Columbus, OH

2d • Onsite

About The Position

ElitAire is hiring a Parts Specialist in its Columbus, Ohio office to provide parts and aftermarket support for a wide range of HVAC equipment. The role handles parts sales, customer orders, and inquiries from mechanical contractors, building owners, facility teams, and ElitAire service technicians. The specialist identifies parts, prepares quotes, places orders, and keeps customers informed through delivery. The role works with ElitAire's Parts team in Cincinnati and Indianapolis and with the manufacturers the company represents. HVAC equipment knowledge is not required at the outset; training is provided.

The position is full-time and on-site, with a stated salary range of $50,000–$68,000 depending on knowledge and experience. ElitAire describes the Parts business as growing and says strong performers may advance into a lead role supporting the service department's aftermarket needs or into broader Parts leadership across its territory. The company serves the commercial and industrial HVAC market across Ohio, Kentucky, and Indiana, and is part of the Daikin group.

Requirements

• High school degree or GED.
• At least 3 years of experience in parts, order management, inside sales, distribution, or customer service.
• Excellent customer service and interpersonal skills.
• Ability to lift up to 50 pounds, with or without accommodations.
• Ability to operate a powered lift.
• Curiosity and willingness to learn.
• Accuracy, strong organization, and ability to manage multiple open orders without losing track of them.
• Clear and prompt written communication; much of the work is conducted over email.
• Experience with an ERP or order-entry system.

Nice To Haves

• HVAC or mechanical experience; training on the equipment is provided.
• Experience with Acumatica.

Responsibilities

• Assist customers with product inquiries and parts identification.
• Identify parts using model and serial numbers, photographs, and manufacturer documentation, with training and support from the Parts team.
• Process customer orders and purchases with the appropriate vendor supply team.
• Quote, enter, and track orders in the ERP system, and follow each order through delivery.
• Respond to every customer request with a quote or status update within 8 business hours.
• Coordinate with manufacturer supply teams regarding availability, lead times, expediting, and returns.
• Support the internal sales team with technical assistance, order processing, product and service questions, warranty administration, and customer needs.
• Recommend suitable products or options proactively to secure additional orders based on client needs.
• Assist with vendor sales, inventory, purchasing, pricing, and warranty administration.
• Maintain warehouse inventory accuracy.
• Receive, pick, and ship orders as needed.

Benefits

• Medical insurance, with ElitAire covering 50% of the cost.
• Dental insurance, with ElitAire covering 50% of the cost.
• 401(k) with company match.
• Paid time off.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED