Parts & Service Center Manager

JB Poindexter & Co•Morgantown, PA

1d•Onsite

About The Position

The Parts & Service Center Manager takes charge of daily operations, championing a safe, profitable, and streamlined environment that empowers the team to deliver exceptional results every day.

Requirements

Proven leadership skills managing teams and operations.
Minimum 5 years of hands-on experience repairing trucks and trailers.
Previous experience running a repair facility, ensuring smooth daily operations.
Good working knowledge of Microsoft Office suite.
Understanding of basic credit and collections processes.
A true self-starter who takes initiative and drives results.
Ability to work well with others and foster collaboration.
Skilled at handling multiple projects and deadlines with excellent organizational abilities.
Exceptional phone etiquette that represents the company professionally.

Nice To Haves

Preferred educational background relevant to the role.

Responsibilities

Drive excellence by ensuring the facility consistently follows national account programs for service work and turnaround times, applying standards to all customers unless otherwise directed.
Elevate communication with internal and external customers through the creation and maintenance of efficient system reporting.
Keep revenue flowing smoothly by maintaining accurate paperwork and seamless paper flow to boost department profitability.
Review all work orders, verifying quoted hours and materials, and assisting with service quotes when needed.
Collaborate closely with technicians before each job to ensure full understanding of quoted hours and repair scope.
Lead daily communication with Service staff to expertly schedule units, adapting on the fly to meet customer expectations.
Own the quality process by conducting thorough checks on completed units with techs and confidently signing off on work orders.
Ensure optimal material use by reviewing completed work orders and promptly submitting paperwork to the materials department.
Inspire a winning Parts team culture by defining clear job roles and streamlining order processing and shipping within 24 hours.
Safeguard the Parts & Service areas to maintain a secure, efficient workspace.
Quickly resolve parts shortages caused by allocation conflicts between Parts and Service.
Champion the training of the estimator/coordinator responsible for service coordination and parts sales, focusing on crystal-clear job descriptions.
Slash excess and obsolete inventory to keep stock lean and efficient.
Manage NCR returns meticulously, documenting monthly outcomes and ensuring credits are processed or justified.
Lead the implementation and training of planners on JDE system for precise inventory management, with weekly usage reviews.
Support the annual physical inventory process for Parts and Service departments to maintain accuracy.
Ensure inventory levels are perfectly aligned with customer and regional facility demands.
Be a safety champion by enforcing company and OSHA regulations, recommending improvements, and fostering a secure work environment.
Lead brief, impactful weekly safety meetings, document key points, and coordinate OSHA training as required.
Maintain a spotless, 5S-standard workspace in the main shop and paint department every day.
Support the SR Director of Parts & Service in preparing timely capital requests and train backups to ensure continuity.
Drive seamless collaboration between service and parts teams to crush department goals.
Manage parts order A/R with precision, ensuring credit card and invoice payments are processed promptly by accounting standards.
Oversee A/P error processing to maintain smooth financial operations.
Tackle other assigned tasks with enthusiasm and professionalism.