Manager, Parts & Service

Samuel, Son & Co. • Tega Cay, SC

1d

About The Position

This role is responsible for owning and executing the growth strategy for parts and service across strapping equipment and related packaging systems. The Manager will drive recurring revenue through spare parts programs, preventative maintenance, and service agreements, while partnering with sales to expand installed base penetration and increase customer share of wallet. The position involves leading all aspects of parts operations, including pricing, stocking strategy, and fulfillment, with a focus on optimizing inventory and improving key metrics like fill rates and lead times. Additionally, the role oversees service delivery for field service technicians and in-house repair teams, ensuring rapid response and high first-time fix rates. A key aspect of this position is positioning the business as a trusted partner for equipment uptime and reliability, resolving escalated issues, and providing technical guidance. The Manager will own P&L performance, drive revenue growth, and monitor key performance indicators. Leadership and development of the team, along with implementing Lean principles for process improvement and standardization, are also critical components of this role.

Requirements

• 5–10+ years of experience in aftermarket parts and service, preferably in packaging equipment, strapping systems, or industrial tools
• Strong understanding of mechanical/electromechanical systems (strapping heads, hand tools, automation components)
• Proven success in growing parts and service revenue streams
• Experience managing inventory, supplier relationships.
• Strong financial acumen with P&L responsibility
• Experience with ERP systems and field service management tools

Nice To Haves

• Aftermarket growth mindset (recurring revenue focus)
• Technical understanding of packaging/strapping equipment
• Inventory and supply chain optimization (80/20 discipline)
• Customer-centric problem solving
• Operational execution and process discipline
• Team leadership and development
• Strong alignment between sales, service, and supply chain

Responsibilities

• Own and execute the growth strategy for parts and service across strapping equipment and related packaging systems
• Drive recurring revenue through spare parts programs, preventative maintenance, and service agreements
• Partner with sales to expand installed base penetration, cross-sell parts, and increase customer share of wallet
• Identify opportunities to standardize and scale offerings across key product lines (tools, heads, dispensers, automation systems)
• Lead all aspects of parts operations including pricing, stocking strategy, and fulfillment
• Optimize inventory using an 80/20 approach—prioritizing high-velocity and critical spare parts for strapping systems and tools
• Improve fill rates, lead times, and inventory turns while managing working capital
• Develop strategic SIOP program to ensure continuity of supply and cost competitiveness
• Establish pricing strategies that protect margin while remaining competitive in the market
• Drive aftermarket kits (PM kits, wear-part kits, rebuild kits) to simplify ordering and increase average order value
• Lead service delivery for field service technicians and in-house repair teams supporting strapping tools and systems
• Ensure rapid response and high first-time fix rates to minimize customer downtime
• Standardize service processes including diagnostics, repair procedures, and reporting
• Develop preventative maintenance programs specific to strapping equipment wear components (seals, cutters, tensioners, motors, etc.)
• Manage service scheduling, technician utilization, and geographic coverage
• Position the business as a trusted partner for equipment uptime and reliability
• Support key accounts with proactive maintenance planning and lifecycle management of strapping equipment
• Resolve escalated service and parts issues quickly and effectively
• Provide technical guidance to customers and internal teams on equipment performance and optimization
• Own P&L performance for parts and service operations
• Drive revenue growth, gross margin expansion, and cost control
• Monitor and improve key KPIs: Parts revenue & margin, Service revenue & technician productivity, Fill rate / backorder levels, Inventory turns & obsolescence, Equipment uptime / response time
• Provide technical and commercial training on strapping systems and components
• Foster a culture of accountability, urgency, and continuous improvement
• Implement Lean principles to streamline parts flow and service delivery
• Standardize SKUs, suppliers, and repair processes across locations
• Leverage ERP and service management systems to improve visibility, forecasting, and execution

Benefits

• Countless opportunities for our team members to develop and grow in their careers
• Empowerment to make decisions on the job
• Part of driving positive change – within our organization and in the communities where we live and work
• Dynamic, supportive and welcoming workplace
• Programs, culture and opportunities to make your mark and grow your career
• Culture of equality
• Respect and integrity are at our core
• Commitment to building and creating an environment that is open and welcoming for everyone

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed