Parts & Service Specialist

Veritiv • Fairfield, OH

2d • Hybrid

About The Position

Our Parts and Services Specialist plays a critical role in supporting the Packaging Equipment Services segment of Veritiv by managing parts orders and technician work orders in a fast‑paced, high‑urgency environment. This role supports time‑sensitive customer needs and is essential to keeping our customers’ manufacturing operations running without interruption.

Requirements

• Advanced customer service skills.
• Knowledge of packaging service industry is strongly preferred.
• Ability to maintain a sense of professionalism when working with internal and external customers and in relationships with team members.
• Excellent computer skills, knowledge of Astea is beneficial.
• 5-10 years of related job experience.
• Ability to work quickly and efficiently.
• Excellent verbal, written, people, and diplomacy skills are required.
• Strong customer service skills (friendly, courteous and helpful).
• Strong planning and organization skills are required.

Nice To Haves

• Knowledge of packaging service industry is strongly preferred.
• Knowledge of Astea is beneficial.

Responsibilities

• Field assigned phone and email responses for regional customers from 8am – 5pm local time zone.
• Process PO’s and SO’s sent through integration in Veritiv database to vendors, including order confirmations to customers, sales and technicians.
• Maintain order lookup data within ASTEA and other systems as needed.
• Train on quoting in ASTEA to learn products, vendors, customers, and processes.
• Support order management data tracking systems as directed (ETA’s, tracking info, POD’s, etc.).
• Collaborate with other teams within the organization; including credit, AP, and other customer service teams to ensure timely responses on APD’s and invoicing.
• Process customer billings in a timely fashion upon completion of parts orders or service work performed.
• Meet regional performance metrics to ensure 24hr response time on PO’s and other inquiries.
• Use vendor provided information and order management reports to ensure proactive customer service on all orders, especially next day air.

Benefits

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits
• 401k
• paid time off
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level