Parts & Service Account Manager
About The Position
Solicits parts business from assigned accounts through personal and phone contacts. This role involves visiting assigned customers, prospecting for new customers, and communicating parts orders to counter people. The Account Manager advises on stock or emergency status, checks customer acceptance of delivery dates for non-stock items, and obtains approval for special orders and pricing from the parts manager. They also advise counterpersons on delivery instructions, follow up on parts orders to ensure proper customer service, and coordinate service sales with service salespeople. Additionally, the role requires turning in call reports, time sheets, and expense reports, updating customer records, attending company-required training, and maintaining a professional appearance. Other duties may be assigned.
Requirements
- Bachelor's Degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
- Excellent communication skills required
- Must possess a Valid Driver's License and have the ability to pass our insurance requirements.
Nice To Haves
- Previous sales experience preferred
Responsibilities
- Visits assigned customers
- Prospects for new customers
- Communicates parts orders to counter people
- Advises whether status is stock or emergency
- Checks with customers to ensure that delivery date of non-stock items is acceptable before ordering
- Reviews any special orders with the parts manager and obtains his/her approval before ordering
- Obtains parts manager's approval for any special pricing
- Advises counterperson on delivery instructions
- Follows up on parts orders to ensure that customers have been served properly
- Coordinates service sales with service salespeople
- Turns in completed call reports, time sheets, and expense reports
- Updates customer records to reflect changes to customer's names, addresses, etc.
- Attends all company required training
- Maintains professional appearance
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
